Umer
Customer Support Representative
$1,411.76 - $2,117.65
About
Umer +3 years of experience as Sales representative and Customer Support
Industry Experience
Transportation & Logistics
Hospitals & Clinics
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
https://dispatchingtysoon.com/
>Used Ring Central Dialer to make an average of 120–150 cold calls daily to independent drivers and carrier partners.
>Successfully onboarded 10–15 new carriers per week, increasing dispatch capacity by 30%.
>Coordinated with drivers and clients via email, phone, and Slack for real-time communication.
>Managed dispatch operations using Truckstop, DAT Load Board, and TMS software to ensure on-time delivery.
>Consistently met 98% on-time dispatch rate and achieved weekly load targets.
https://www.skytrips.net/
United Kingdom
>Handled 80–100 inbound/outbound calls per day using Vonage dialer and CRM tools (HubSpot/Salesforce).
>Resolved customer queries within 5 minutes average handling time, maintaining 95% customer satisfaction.
>Consistently achieved weekly sales targets, closing an average of 25–30 deals per week.
>Promoted travel packages and up-sold premium services, contributing to 20% revenue growth.
>Received monthly “Top Performer” recognition for exceeding conversion goals.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
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