VALENTINA

I worked closely with other departments, such as marketing and sales, to ensure the effectiveness of strategies and customer satisfaction. I established a close collaboration with the Customer Experience Manager to analyze and enhance the customer experience at all touchpoints with the company. I conducted data analysis to identify opportunities for improvement in the processes and services offered by the company. I presented reports and results to management and other departments to update on the progress and impact of the new vaping categories in the Colombian market.

As a Project Development and Communication Analyst, I led the integration of technical tools and communication strategies to streamline workflows and enhance project visibility. I developed automation solutions using Python, Excel macros, and Visual Basic to optimize data processing. I created dynamic dashboards and progress tracking tables, managed documentation, meeting minutes, and stakeholder communications. I also support operations using tools like MBS Building, SmartBuild, and DraftSight to align project execution with strategic goals.

Collaborated with Marketing, Sales, and Customer Experience teams to support data-driven strategies and improve customer satisfaction. Worked closely with the Customer Experience Manager to analyze customer interactions across all touchpoints, identifying trends and areas for improvement. Conducted detailed data analysis to evaluate the performance of new vaping categories in Colombia and their impact on the market. Delivered insights through reports and presentations to management, supporting decision making and enhancing cross-functional collaboration.