Logistics Coordinator | 4+ Years in Freight Tracking, Scheduling, Operations & Customer Support
Valentina
Operations Coordinator
About
I am an operations coordinator with experience managing high-volume logistics workflows in a fully remote environment. I've had coordinated freight dispatch and carrier tracking using CAST, SAP, EDI supporting teams responsible for multi-client load management. I am currently expanding my skills into remote operations and executive support. I brings strong attention to detail, a track record of handling complex multi-task workflows, and the ambition to grow into a senior operations role.
Industry Experience
Customer Service Agency
Freight & Package Transportation
Call Centers
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Operations Coordinator
01/2023 - Presenthttps://www.leangroup.com
Colombia
LogisticCoordinator Specialist - Managed shipment scheduling and tracking for a U.S.-based logistics company. Monitored loads, updated shipment statuses, resolved delivery issues, and coordinated with carriers, shippers, and customers to ensure smooth operations. Used customer portals, transportation management systems (TMS), SAP, TOPS, CAST, Microsoft Excel, and Microsoft Office. Recognized for my reliability and entrusted with additional operational responsibilities.
Operations Coordinator
09/2022 - 01/2023https://www.leangroup.com
Colombia
Data Entry - Entered and verified Bills of Lading (BOLs) and Proofs of Delivery (PODs) for about 50 customers and carriers into the company’s internal system (NYX). Maintained accurate records while meeting productivity and quality standards.
Dispatcher
04/2022 - 09/2022https://www.leangroup.com
Colombia
Track and trace/ planner - Coordinated freight deals and movements by communicating with drivers and assigning loads across the U.S. and Mexico. Tracked shipments, updated load information, and ensured on-time deliveries using transportation systems and Microsoft Office.
Implementation Specialist
09/2021 - 04/2022https://vensure.com
Colombia
Client implementarion Associate - Supported client implementation projects by managing spreadsheets, SharePoint documentation, and back-office processes. Ensured data accuracy and assisted with smooth client transitions.
Customer Support Representative
03/2019 - 06/2021https://www.cox.com/residential/home.html
Colombia
Provided chat support for U.S. customers, assisting with technical, billing, and account-related inquiries. Successfully handled multiple chats simultaneously in a fast-paced environment.
Customer Support Representative
05/2017 - 12/2018https://www.tp.com/en-us/
Colombia
Resolved customer support tickets related to a transportation platform, assisting riders and drivers with billing, account, and service issues. Consistently surpassed hourly ticket targets while maintaining accuracy, efficiency, and excellent customer service.
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