Operations & Sales Manager | 6+ Years in Team Leadership & Business Support

Administrative assistant:

Managed daily administrative operations, ensuring the smooth functioning of the music school.

Handled student enrollment processes, scheduling of classes, and coordination with instructors.

Provided customer service to students and parents, responding to inquiries via phone, email, and in person.

Organized and maintained academic and administrative records, including attendance, payments, and student information.

Supported invoicing, basic accounting tasks, and payment follow-ups.

Sales specialist:

Identified and developed new points of sale in Entre Ríos, Antioquia, expanding the company’s commercial presence in the region.

Built and maintained strong relationships with new clients, distributors, and retail partners.

Conducted prospecting activities, market visits, and negotiations to secure new sales agreements.

Presented products and value propositions to potential clients, adapting sales strategies to local market needs.

Monitored sales performance of new points of sale and provided follow-up to ensure long-term partnerships.

I have over five years of experience working as a manager and team lead, supporting business operations beyond sales.

Throughout my career, I’ve managed teams of more than 30 employees, coordinating daily operations, supervising performance, and supporting training and onboarding processes. I’ve worked closely with leadership to help different areas of the company run efficiently.

In addition to sales operations, I’ve supported training initiatives and human resources tasks, including team organization, communication, and service management, based on my background and diploma in service management.