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Vane

Top Rated

Customer Success Manager

Colombia🇨🇴

$2,941.18

About

5+ years of experience in Operations and Logistics, using Salesforce, TMS, and Power BI as an operations manager

Industry Experience

Candidate has not listed any industry experience.

Software Experience

Candidate has not listed any software skills.

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Success Manager

Work Experience

08/2023 - 01/2025

https://logistics.starboardcruise.com/

Optimized supply chain operations to improve inventory turnover and product availability.

Implemented process improvements that increased sales efficiency and customer satisfaction.

Collaborated with senior leadership to enhance retail logistics and procurement strategies.

Marketing Coordinator

05/2022 - 05/2023

https://gohubtek.com/

Colombia

 Led cross-functional projects to improve logistic operations, optimizing workflows and reducing inefficiencies.

 Managed end-to-end project lifecycle, ensuring cost-effective strategies for operational enhancements.

 Developed data-driven performance reports (Power BI) to track project progress and ROI.

 Implemented automation tools to streamline freight management and increase service delivery speed.

 Drove employee training initiatives, improving team capabilities in logistics operations and project execution.

 Produced engaging visual and written content for social media, newsletters, and internal platforms,

ensuring alignment with corporate branding and culture.

 Planned and executed corporate events, logistic conferences and engagement activities for customers.

10/2020 - 04/2022

https://www.leangroup.com/

Colombia

 Managed and mentored a team of logistics professionals, conducting regular training sessions and workshops to

enhance skills and align team goals with company objectives.

 Organized and led logistics-focused events across the U.S., showcasing services to potential clients while building

brand visibility and strengthening customer relationships.

 Designed and implemented strategies to maintain client loyalty and increase team satisfaction through

engagement programs, fostering a culture of collaboration and commitment.

 Oversaw daily logistics operations, ensuring seamless communication between teams, carriers, and customers

to meet deadlines and exceed service expectations.

 Developed and executed initiatives to attract new clients, leveraging creative campaigns and relationship

building activities to expand the company's reach and reputation.

 Facilitated onboarding sessions and developed training materials to integrate new hires effectively, emphasizing

the organization's culture, values, and operational standards.

 Spearheaded client relationship management, improving retention rates and securing new contracts.

 Implemented process improvements in freight routing and warehouse coordination, reducing costs and

increasing efficiency.

 Enhanced carrier relationships and contract negotiations, improving service efficiency.

Licenses, Certifications & Awards

Candidate has no licenses, certifications or awards yet.

Videos

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