WILLIAM ALBERTO

I have a proven track record in customer-facing roles, starting as a Quality Control and Quality Assurance Agent in an English call center. In that role, I was responsible for reviewing sales calls to ensure adherence to procedures and standards, as well as auditing calls across various areas like marketing and sales to ensure agents maintained appropriate conduct and met customer expectations. This experience taught me effective customer interaction techniques in English and the importance of direct and efficient communication. I later advanced to a Customer Service Representative role, where I honed my ability to reliably and professionally engage with customers, handle inquiries effectively, and efficiently book appointments.

This comprehensive experience in both technical and customer-centric roles makes me a strong fit for customer service support, customer success, and customer service representative positions. I am a quick learner with a high capacity for adaptation, always willing to learn new things, and always open to helping people out. I can understand and address customer concerns in an empathetic way, ensuring a high level of customer satisfaction. I consider teamwork a fundamental pillar for achieving common goals.

As an Audiovisual Monitor at the University of Valley, my main responsibility was to ensure everything was in order in the classrooms and the building. I was responsible for properly assisting the professors, opening and closing the classrooms, turning on and off the equipment, and ensuring the proper management of the building, cleanliness, and maintenance of the computer equipment.

During my approximately 6-year tenure as an Audiovisual Monitor at the University of Valley, I gained valuable interpersonal skills. I learned to treat people with respect, be collaborative, and assist in any way possible to ensure that the professors were comfortable and at ease in their work environment. Furthermore, my commitment and dedication to managing the classrooms and maintaining the audiovisual equipment allowed me to guarantee an optimal work environment for the teaching and administrative staff of the University.

As a Retail Sales Associate, I developed strong customer service and communication skills through daily interactions with diverse clientele. I greeted customers professionally, provided tailored product recommendations based on their needs, and efficiently resolved inquiries and concerns to ensure satisfaction. My responsibilities included processing sales transactions accurately using point-of-sale systems, handling cash operations, and actively seeking customer feedback to maintain high service standards.

I demonstrated organizational and teamwork abilities by maintaining attractive product displays, monitoring inventory levels, and collaborating with colleagues to create a clean, welcoming store environment. I stayed current on store policies, promotions, and product knowledge to provide customers with accurate information, while consistently meeting sales targets and contributing to overall store operations through attention to detail and proactive problem-solving.