Xavier
Support Specialist
$1,882.35
About
Remote Support Specialist | Customer Care, Technical Support & Sales Expert
Industry Experience
Media & Entertainment
Technology
Retail & E-Commerce
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
English Level
Professional Fluency (B2/C1)
Roles Qualified For
Work Experience
Sales Representative
10/2016 - 07/2017https://jobs.vxihires.com/jamaica/?utm_source=GPPC+Sales&gad_source=1&gad_campaignid=22307609732&gbraid=0AAAAACXMo6WdKg1cyMOy6jP9Z3W6KTNq7&gclid=Cj0KCQjwjL3HBhCgARIsAPUg7a6lIAbR-fUNJQnu3KADZBY-y_ZvKdPPuQ7Zbdyf_dSFn6F7LCW28q0aAgmKEALw_wcB
Jamaica
• Exceeded sales targets by 15%, strengthening customer loyalty through tailored solutions.
• Combined upselling with strong service delivery, boosting customer satisfaction and revenue
Customer Support Representative
07/2018 - 09/2019https://www.conduent.com/government-solutions/medicaid-public-health-solutions/public-health-management-solutions/environmental-surveillance/
Jamaica
• Handled 80+ daily inquiries with high accuracy and confidentiality.
• Partnered with team members to troubleshoot and resolve customer concerns effectively.
• Contributed to maintaining client SLAs through fast resolution times
Support Specialist
01/2020 - 09/2021https://www.jobs.sutherlandglobal.com/
Jamaica
• Delivered expert support across 50+ customer interactions daily, maintaining a 95% satisfaction score.
• Mentored and trained new hires, boosting team efficiency by 20%.
• Consistently exceeded performance targets, recognized for quality and reliability.
Customer Support Manager
04/2022 - Presenthttps://www.startek.com/
Jamaica
• Lead and coach a team of 7 representatives, consistently achieving and exceeding performance KPIs.
• Implemented proactive outreach strategies that improved customer retention by 80%.
• Conducted performance evaluations, coaching, and skills training, raising team efficiency by 25%.
• Analyzed customer feedback and data trends to recommend process improvements, enhancing service quality.
• Managed escalations and resolved complex cases with a 95%+ resolution success rate.
• Fostered a high-performance culture through team-building and leadership initiatives.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
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