Yanique
Customer Support Representative
$1,411.76
About
Experienced customer service and support specialist with 4 plus years in E-commerce, Logistics and sales. Experienced using CRM, Slack, Zoom, Teams, Google Meet and I'm Seeking remote opportunities.
Industry Experience
E-Commerce
Freight & Package Transportation
Telecommunications
Financial Services
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
https://www.jobs.sutherlandglobal.com
Jamaica
Delivered exceptional customer support via live chat and phone, achieving high customer satisfaction.
Maintained high call fidelity scores and promptly resolved client inquiries.
Strengthened customer loyalty through effective problem-solving and relationship management.
Customer Support Representative
04/2021 - 06/2022https://www.ibex.co
Jamaica
Provided real-time shipment updates and scheduled carrier pickup appointments, ensuring timely deliveries.
Documented cases for shipment issues and facilitated swift investigations and resolutions.
Customer Support Representative
12/2022 - 03/2023https://www.fusioncx.com
Jamaica
Consistently achieved high call quality metrics by adhering to call flows and guiding customers to effective resolutions.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
Candidate has no videos yet.
Trusted by GTM teams at:
