Senior KYC Operations Leader | Fintech & Crypto Compliance | 7+ Years of Experience

Led a high-performing KYC operations team supporting a rapidly scaling globalcryptocurrency exchange during a period of significant user and ticket growth.Managed and coached a team of 5 KYC analysts handling global userverification, ensuring accuracy, compliance, and strong SLA performanceReduced KYC backlog by efficiently processing ~300 tickets per day,improving onboarding speed and overall customer experienceServed as the escalation point for complex verification cases, including IDverification, residency documentation, and banking document reviewsUtilized tools such as LexisNexis, Zendesk, internally built CRMs, Slack, andinternal workflows to streamline verification and case managementPlayed a key role in supporting Gate.io’s rapid growth, contributing to thesuccessful scaling of KYC operations through the launch of an external team inChileCollaborated cross-functionally with Compliance, Risk, and Support teamsto improve internal processes, maintain consistency, and support regulatory readiness.

Gate.io is a prominent cryptocurrency exchange platform that provides userswith a secure and efficient way to trade a wide range of digital assets. With astrong focus on reliability and user experience, Gate.io offers a comprehensivesuite of features and services for cryptocurrency enthusiasts and traders.Led a high-performing KYC operations team supporting a rapidly scaling globalcryptocurrency exchange during a period of significant user and ticket growth.Managed and coached a team of 5 KYC analysts handling global userverification, ensuring accuracy, compliance, and strong SLA performanceReduced KYC backlog by efficiently processing ~300 tickets per day, improving onboarding speed and overall customer experienceServed as the escalation point for complex verification cases, including IDverification, residency documentation, and banking document reviewsUtilized tools such as LexisNexis, Zendesk, internally built CRMs, Slack, andinternal workflows to streamline verification and case managementPlayed a key role in supporting Gate.io’s rapid growth, contributing to thesuccessful scaling of KYC operations through the launch of an external team in Chile.