Zara

Answering all agent questions and providing them with the most accurate

information.

Providing feedback to agents and team leads on overall performance and how

to

improve. Listened to calls for agents to try and find discrepancies in guest

complaints

and then provided accordingly. Listened and graded calls for Quality

Assurance

purposes and either provided coaching on how to improve, or praise for a job

well done.

Providing OM's with feedback on agent and also TL performance. Directed

Agent,

Team Leads and other SME’s to help improve KPI’s and increase

productivity.Managed

multiple work related E-mails and inboxes for customer support,

Sales ,Retention and Billing related issues. Assisted guest with Application login information and

recovery.Trained new agents and Team Leads to perform and better

understand their

assigned tasks.

Providing assistance and information on different topics and services provided

by Famous

Tech. Creating new, meaningful, and informative posts on Facebook and

Instagram.

Answering customer queries and concerns when posed, as well as providing

excellent

over-the-phone and chat customer service. Going above and beyond to ensure

that

customers receive the best assistance possible, both in-store and over the

phone.Skills: .

Extensive knowledge of the inputs for production, production processes,

quality control,

costs and other techniques used to maximize the manufacture and distribution

of goods.

Trained in high volume dessert and pastry production Assembled and

disassembled

various equipment for commercial and in house use including, but not limited

to, Phones

Smart TV’s, Printers Stereo systems, Washing machines, Computers/PC’s,

Gaming setups,

Stoves, Refrigerators and Camera and Surveillance systems.

Assist clients in pulling up their credit reports from Trans-union,Equifax and

Experian.

Reschedule clients who missed or are not available for their credit repair

consultation

Offer/sell clients the different benefits and credit repair packages that we

offer .Do

credit repair consultations with clients by breaking down and going through the

information on the different credit reports provided by the bureaus. Lead the

Jamaican

branch of the international team in their daily duties. Recruit over 5o new

agents to the

company while the company was in the middle of up-scaling. Trained all new

recruits

in the art of sales and tonality and personal development. Monitored and

corrected

agents while they were on the phones taking calls and assisted international

agents in

working on a more refined and defined American English accent. Trained and

well

versed in personal development and self motivation and hosted daily sessions

to help

create high energy in the work place and help motivate and boost moral on all

teams.