Jason
Technical Support Specialist
About
Customer Relationship Management Expert | 10+ Years in Sales, Technical Support & CRM Optimization | Proven Track Record in Coaching, Sales Forecasting & Customer Retention
Software Experience
Candidate Information
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Sales Representative
09/2018 - 09/2021Concentrix
Jamaica
Screening and qualifying leads for customer ERP and CRM software needed to solve company issues.
Qualification target of 28-35% (Raises each year) always met.
Top Sales Agent
SME/ Sales Coach - Coaching and assisting others to hit their targets by passing on best practices via side by side or live monitoring sessions.
Technical Support Specialist
02/2014 - 12/2017Sutherland Global Services
Jamaica
Technical Support via live chat for a cable and internet company.
Assisting customers with Internet connectivity issues configuring networks, modem resets, technician appointment setting and more.
Escalation handling; Customer follow ups once presented with negative feedback and retention efforts when needed.
Coaching and Best Practice guidance for peers to boost customer satisfaction, sales and customer retention.
Licenses, Certifications & Awards
Supervisor Certificate
Global Services Sector (GSS)
01/2024
Trusted by GTM teams at:
