Camillo
Customer Support Representative
$1,500–$1,999
About
Experienced Technical Support & Customer Service Professional | 3+ Years in Troubleshooting, Customer Onboarding & Sales Support
Industry Experience
IT Services & IT Consulting
E-Learning Providers
Energy & Utilities
Candidate Information
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Director of Sales
07/2025 - 09/2025www.electricity.community.com
Sales Director:
Developed and executed strategic sales plans to promote fixed-rate electricity solutions, eliminating variable rate uncertainty for customers.
Managed and trained high-performing sales teams to educate households on the benefits of predictable energy billing.
Oversaw customer qualification processes, ensuring accurate energy usage analysis and program eligibility verification.
Customer Support Representative
08/2023 - 09/2024http://www.anthology.com
Colombia
Delivered timely support via email, chat, and phone, troubleshooting technical and system-related issues across SaaS platforms.
Guided users through system functionalities, configuration processes, and best practices to optimize platform performance.
Escalated complex cases to technical teams while maintaining proactive communication with clients.
Documented cases accurately in CRM systems, ensuring proper tracking and resolution within SLA guidelines.
Customer Support Representative
09/2021 - 03/2023https://www.sutherlandglobal.com/
Colombia
Provided Tier 1 and Tier 2 support for AI-driven and cloud-based platforms, troubleshooting technical and operational issues.
Assisted clients with platform navigation, configuration, and system optimization to enhance performance and business outcomes.
Managed and resolved support tickets within SLA timelines, ensuring high levels of customer satisfaction.
Licenses, Certifications & Awards
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