Pablo

Market Research & Analysis: Conducted in-depth market research to identify potential business opportunities and

understand industry trends.

• Client Acquisition & Relationship Management: Identified, targeted, and secured new clients, maintaining strong

relationships to ensure long-term partnerships.

• Sales Strategy Development: Developed and executed effective sales strategies to drive revenue growth in recruitment

and talent acquisition services.

• Service Promotion: Promoted manpower services including temporary staffing, permanent placements, and workforce

management solutions.

• Customized Solutions: Collaborated with clients to understand their specific workforce needs and provided tailored

recruitment and talent acquisition solutions.

• Contract Negotiation: Led negotiations to finalize service agreements and contracts, ensuring mutually beneficial terms

for both the company and clients.

• Cross-functional Collaboration: Worked closely with the recruitment and operations teams to ensure seamless service

delivery and client satisfaction.

• Performance Metrics: Tracked and analyzed sales performance metrics to assess effectiveness of sales strategies and

adjust as necessary.

• Networking & Partnerships: Built and maintained a network of industry contacts and partnerships to enhance business

development efforts.

• Market Presence: Represented the company at industry events, conferences, and trade shows to increase brand

visibility and generate leads.

Conduct thorough market research to identify emerging trends, competitor landscape, and potential areas of growth.

• Analyze industry data and customer feedback to develop actionable insights for business expansion.

• Generate leads through various channels, including networking events, industry conferences, online platforms, and

referrals.

• Qualify leads, assess their needs, and convert them into sales opportunities.

• Develop strategic partnerships with key industry players, distributors, vendors, and other relevant stakeholders.

• Establish mutually beneficial business relationships with partners.

• Ensure high levels of client satisfaction by establishing and nurturing strong relationships with existing clients.

• Provide innovative solutions to clients' business challenges as a trusted advisor.

• Communicate our value proposition effectively to potential clients through compelling proposals and presentations.

• Customize proposals to meet specific client needs and demonstrate how our products/services can meet them.

• Negotiate favorable terms and agreements with clients and partners.

• Maintain compliance with company policies and regulations by working closely with legal and finance departments.

• Implement effective sales strategies aligned with business goals in collaboration with sales team.

• Improve sales tactics and customer engagement by providing insights and feedback.

• Provide regular updates on business development activities and outcomes by monitoring key performance indicators

(KPIs).

• Enhance decision-making by using data-driven insights.

Act as the primary point of contact for community members, responding to inquiries, comments, and concerns in a

timely and friendly manner.

• Create a vibrant and active community by facilitating discussions, initiating conversations, and encouraging

participation.

• Foster meaningful interactions by sharing industry insights, resources, and updates.

• Monitor community interactions to ensure respectful and inclusive conversations.

• Address conflicts or inappropriate behavior according to community guidelines and company policies.

• Cultivate relationships with community members, key influencers, and brand advocates to foster loyalty and advocacy.

• Collaborate with other teams to amplify community engagement initiatives.

• Gather feedback from community members regarding products, services, and user experiences.

• Share insights and recommendations with internal teams to improve products and services.

• Develop and execute strategies to attract new community members and increase overall engagement.

• Collaborate with marketing teams to align community initiatives with broader marketing goals.

• Monitor community metrics, track engagement levels, and provide regular reports on community performance.

• Use data to identify trends, measure the effectiveness of initiatives, and make data-driven decisions.

Define the Agents' objectives and ensure they are strategically aligned with the contact center and the

organization.

• Establish goals, responsibilities, and measurable outcomes. Identify potential candidates for inbound sales. •

Support relationships outside of their line manager or peers.

• Increased the Team performance.

• Provide coaching and Train agents for sales.

• Face U.S.A client directly.

• Present results directly to the US client.

• Encourage Professional development opportunities for the members of the Team.

As a Tier 1 Technical Support Agent at Nalco, I provided remote troubleshooting and support for software applications,

logged and managed incidents, ensured accurate documentation, and maintained efficient issue resolution. I prioritized

customer satisfaction by resolving issues quickly and escalating complex problems to higher tiers when necessary.