Angie

Top Rated KYC Verified AI Support

Senior Customer Support Representative | 8+ Years in Collections & BPO Environments

Bogotá D.C., Colombia Full-Time

Marketplace protected

About

I’m a Collections Specialist with hands-on experience managing overdue accounts, following up with customers, and negotiating payment plans to recover outstanding balances.

I’m comfortable handling difficult conversations while staying professional, respectful, and focused on finding solutions that work for both the company and the customer. I believe consistency, organization, and clear communication are key in collections, and that’s how I approach my work every day.

I have a background in Modern Languages, which has strengthened my communication and negotiation skills, especially when working with different types of customers. I also completed one year of marketing studies in Australia, where I developed a strong understanding of customer communication, organization, and performance-driven work.

I’ve worked with CRM systems, spreadsheets, and internal tools to track accounts, document interactions, and manage daily workflows efficiently. I’m detail-oriented, reliable, and comfortable working with targets and deadlines.

I’m currently looking for a remote role where I can help improve cash flow, reduce past-due balances, and support a team that values clear communication and results.

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Core Experience

Industry experience

Financial Services
Agriculture, Construction, Mining Machinery Manufacturing
Film & Video Production
Telecommunications
Airlines & Aviation

Business challenges

Poor customer service response
Weak support strategies
Disconnected systems
High call abandonment rates
Slow resolution of customer issues

Success metrics

Higher customer service satisfaction
Improved support strategies
Faster response times

Jobs to be done

Customer Success Strategy
Customer Service

Availability & Logistics

Availability

Full-Time

Work arrangement

Remote

English level

Near-Native Fluency (C1/C2)

Languages

Spanish, Portuguese

Roles Qualified For

Billing Specialist

Work Experience

Customer Support Representative

https://dandsltd.com/ · Feb 2025 – Nov 2026

As a Collections Specialist, I was responsible for managing accounts receivable and following up on overdue accounts to ensure timely payment and reduce outstanding balances. I handled both inbound and outbound communications with customers, negotiating payment plans and resolving billing concerns while maintaining a professional and respectful approach.

I consistently monitored aging reports, prioritized high-risk and delinquent accounts, and maintained accurate documentation of all customer interactions in CRM systems. I collaborated with internal teams to resolve disputes, clarify billing issues, and support overall cash flow objectives.

In this role, I worked in fast-paced environments with performance metrics related to productivity, quality, and collection results. I developed strong communication, negotiation, and time-management skills, allowing me to effectively manage multiple accounts and meet collection targets.

Support Specialist

https://foundever.com/es/ · Oct 2019 – May 2021

At Sitel, I worked in a high-volume call center environment supporting customer accounts through inbound and outbound interactions. My responsibilities included handling billing inquiries, discussing account balances, and assisting customers with payment-related questions and collection follow-ups.

I followed client-specific scripts, compliance requirements, and quality standards while documenting all interactions accurately in CRM systems. I managed multiple customer interactions daily, maintained professionalism during difficult conversations, and consistently met productivity, quality, and attendance metrics.

This role strengthened my communication skills, ability to work under pressure, and experience in structured BPO environments supporting international clients.

Support Specialist

https://km2solutions.com/ · Jun 2018 – Sep 2019

As a Collections Specialist at KM2 Solutions, I was responsible for managing assigned portfolios of delinquent accounts for international clients. My role involved outbound and inbound communication with customers to follow up on overdue balances, explain account status, and negotiate payment arrangements.

I worked with aging reports to prioritize accounts, maintain consistent follow-ups, and support the recovery of outstanding balances. I documented all customer interactions, payment commitments, and account updates accurately in CRM systems, following established compliance and quality guidelines.

In this role, I handled high-volume workflows in a fast-paced BPO environment, meeting productivity and quality metrics while maintaining a professional and respectful tone during difficult conversations. I collaborated with internal teams to resolve billing issues and escalated complex cases when necessary.