George Top Rated+
Sales Manager
MEX Mexico
Available
LATAM REVENUE TEAMS
Hire CSMs who drive retention and expansion
Vetted LATAM customer success managers who onboard, engage, and grow your accounts. Matched in 48 hours.
- 10,000+ GTM hires placed across LATAM
- Replacement guarantee on every hire
- Interview-ready candidates with cover videos
Get vetted matches
or post a role and get matched in 48 hours
600+
Verified Customer Success Managers
48hr
Matching
85%
90-day retention
4.9/5 on G2 from 167 reviews
| 500K+ newsletter subscribers Tell us what you need
2 minutes. No commitment. Get matched in 48 hours.
Which role are you hiring for?
What your Customer Success Managers will do
Your CSM owns the post-sale relationship. They onboard new customers, drive product adoption, manage renewals, and identify expansion opportunities. They are the reason customers stay and grow.
Typical profile
Experience
3-5 years B2B SaaS CS experienceCore skills
Customer onboardingQBR facilitationRenewal managementUpsell identificationHealth scoring
Tools
GainsightHubSpotSalesforceIntercomZendesk
Availability
Full-time, US business hours95%+
Avg. retention rate
115%+
Avg. NRR
2-3 weeks
Avg. ramp time
Ready to hire?
Customer Success Managers matched in 48 hours
No cost to get started. Tell us what you need and we will curate your shortlist.
A day in the life of your Customer Success Managers
Customer onboarding
Guide new customers through structured onboarding to drive time-to-value.
GainsightCRMOnboarding Tools
Typical output
Customers reach first value milestone in 14 days.
Health monitoring
Track customer health scores and proactively intervene on at-risk accounts.
GainsightProduct AnalyticsCRM
Typical output
Weekly health report with risk mitigation actions.
QBR and check-ins
Run quarterly business reviews and regular check-ins to maintain engagement.
Presentation ToolsCRMAnalytics
Typical output
Structured QBRs with ROI documentation.
Renewal management
Manage renewal pipeline, negotiate contracts, and prevent churn.
CRMDocuSignGainsight
Typical output
95%+ gross retention rate.
Expansion and upsell
Identify and pursue upsell and cross-sell opportunities within accounts.
CRMProduct DataUsage Analytics
Typical output
Expansion pipeline contributing to net revenue retention.
Support escalation
Handle escalated support issues and coordinate resolution across teams.
ZendeskIntercomSlack
Typical output
Escalation resolution within SLA.
When to hire Customer Success Managers
Common scenarios where LATAM Customer Success Managers deliver outsized ROI.
Reduce churn
Customers are churning because nobody owns the relationship. Need CSMs who can save at-risk accounts.
Team size: 1-3 CSMs
Timeline: 2-3 weeks to ramp
Scale customer base
Rapid customer growth is outpacing your CS team. Need to maintain quality as you scale.
Team size: 2-5 CSMs
Timeline: 3-4 weeks to full productivity
Drive expansion revenue
Net revenue retention is below 100%. Need CSMs who focus on upsell and cross-sell.
Team size: 1-2 CSMs
Timeline: 3-4 weeks to ramp
Why companies trust CloudTask
Pre-vetted Customer Success Managers professionals with verified skills, confirmed availability, and a replacement guarantee.
Replacement guarantee
24-month free replacement guarantee on every hire.
Human-managed matching
Every match reviewed by our team. AI assists, humans decide.
Interview-ready
Cover video, verified skills, confirmed availability.
Availability confirmed
Verified within the last 30 days.
Customer Success Managers verified
Experience confirmed through work history and assessment.
LATAM specialists
10,000+ GTM placements across Latin America and the Caribbean.
10,000+
GTM hires placed
4x
Inc. 5000 honoree
48hrs
Time to first matches
85%
90-day retention
How it works
1
Tell us what you need
2-minute qualification. No commitment.
2
Get vetted matches
3-5 curated candidates within 48 hours.
3
Interview and hire
We handle scheduling, logistics, and onboarding.
Customer Success Managers experts ready to start
Vetted, available, and experienced with your stack. Sign up to see exact rates and book interviews.
Top Rated+
Available
George
Sales Manager
MEXMexico
AircallAlowareApolloHighLevelNative Fluency (C2)
Top Rated+
Available
Jaime
Account Executive
JAMJamaica
HubSpotZoomInfoSalesforceChatGPTNative Fluency (C2)
Top Rated+
Available
Didier
HR Generalist
COLColombia
HubSpotApolloChatGPTDeelNative Fluency (C2)
"Our LATAM CSM reduced churn by 40% in the first quarter. Best hire we have made this year."
Emily
VP Customer Success, B2B SaaS, 180 employees
Case study
How a 180-person SaaS cut churn 40% with LATAM Customer Success Managers
40% churn reduction in 90 days
Two CSMs hired through CloudTask implemented health scoring, structured QBRs, and proactive outreach. Churn dropped 40% in the first quarter.
Common questions about hiring Customer Success Managers
How fast can I get CSM matches?
3-5 vetted CSM matches within 48 hours.
What CS experience do your candidates have?
Minimum 3 years B2B SaaS customer success. Most have managed 50+ accounts and driven retention above 95%.
Do they know CS platforms?
Yes. Gainsight, ChurnZero, Totango, HubSpot Service Hub, and Intercom. We match based on your stack.
How much do LATAM CSMs cost?
Typically $2,000-$3,500/month fully loaded. 50-70% less than US equivalents.
What if the hire does not work out?
24-month free replacement guarantee. If they do not work out at any point in the first 24 months, we replace at no cost.
Can they handle renewals and upsell?
Yes. Most CSMs in our pool have experience managing renewals and driving expansion revenue.
What timezone?
UTC-5 to UTC-3. Full or near-full overlap with US East Coast.
How is this different from outsourced CS?
Your team, your process, your tools. Dedicated CSMs who work exclusively for you. Not a shared resource.
Related hiring paths
Keep your customers and grow them.
Vetted LATAM CSMs in 48 hours. No cost to start.
No cost to get started Matches in 48 hours Replacement guarantee included