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Augustina

Top Rated KYC Verified AI Support

Customer Success | Sales Specialist

Canaries, Saint Lucia Full-Time
Marketplace protected

About

I am a customer-focused professional with over nine years of experience in customer support, onboarding, and client communication. I specialize in creating positive customer experiences through clear communication, active listening, and problem-solving. Throughout my career, I have supported global clients, handled high call volumes, and guided customers through processes with confidence and empathy.

I am highly organized, detail-oriented, and comfortable working in fast-paced remote environments. I enjoy learning new systems, collaborating with teams, and helping customers feel supported and confident in every interaction. My goal is always to deliver reliable, human-centered service that builds trust and long-term relationships.

DeelFreshdesk Contact CenterHubSpotZendeskZoho CRMHighLevelAsana

Core Experience

Industry experience

  • Retail & E-Commerce
  • Financial Services
  • Healthcare & Life Sciences
  • Energy & Utilities
  • Transportation & Logistics

Business challenges

  • High virtual assistant turnover
  • Inefficient digital processes
  • Lack of coordination between teams or departments

Success metrics

  • Increased customer loyalty
  • Reduced onboarding drop-off
  • Accurate quota tracking

Jobs to be done

  • Customer Service
  • Appointment Setting
  • Inbound Sales Teams

Software Certifications

Bachelor's degree in Business Administration

Monroe College

2023-12-01 – 2026-02-01

Availability & Logistics

Availability

Full-Time, Part-Time

Work arrangement

Remote

English level

Native Fluency (C2)

Roles Qualified For

Customer Onboarding Specialist
Customer Success Specialist
Administrative Specialist
Receptionist
Sales Representative

Work Experience

Operations Coordinator

https://www.deel.com/ · Aug 2022 – Jan 2026

●​ Managed onboarding journeys for mid-size business clients, ensuring smooth platform adoption and reduced setup delays
●​ Delivered clear product guidance and training, improving client confidence and engagement
●​ Collaborated with Sales, Product, Engineering, and Support teams to resolve complex onboarding challenges efficiently
●​ Identified workflow gaps and proposed process improvements that enhanced customer experience and internal productivity
●​ Maintained consistent communication, strengthening client trust and long-term retention

Customer Support Representative

https://www.hireteem.com/careers/ · Feb 2019 – Nov 2022

● Handled high-volume inbound and outbound calls, converting inquiries into confirmed appointments
● Followed up persistently yet professionally with non-responsive patients to increase booking rates
● Coordinated scheduling based on urgency, availability, and treatment needs ● Reduced missed appointments through timely reminders and relationship-based communication
● Verified insurance coverage and explained service costs clearly to support informed decisions

Sales Representative

www.Veloxperformance.com · Jan 2017 – Jul 2019

● Generated qualified sales leads through active listening and needs discovery ● Built strong client relationships that supported repeat business and brand loyalty
● Resolved complaints with solution-focused communication, improving customer satisfaction scores
● Consistently met performance targets in fast-paced call center environment

Customer Support Representative

https://www.caribbeanjobs.com/ · Aug 2015 – Jul 2017

● Assisted customers with orders, billing inquiries, service disruptions, and account updates
● Delivered accurate product guidance and resolved concerns to strengthen customer confidence
● Managed service cancellations and retention conversations professionally