Guider

KYC Verified AI Support

Customer Support Representative · Customer Support | Colombia | Professional Fluency (B2/C1) | Freshservice · Google Calendar · Google Sheets

Bogotá D.C., Colombia Full-Time

Marketplace protected

About

I’ve built my career around Customer Service, Tech support and IT, working with companies like Amazon, AT&T/DirectTV, Norton, and United Airlines. Over the years, I’ve specialized in troubleshooting software and hardware, resolving billing and account issues, supervising support teams, and ensuring smooth digital experiences for customers. My focus has always been on combining technical expertise with clear, empathetic communication and attention to detail to solve problems efficiently.

FreshserviceGoogle CalendarGoogle SheetsMicrosoft AzureOutlookSalesforceSlack

Core Experience

Industry experience

Technology
Transportation & Logistics
Retail & E-Commerce
Media & Entertainment
Financial Services

Business challenges

High virtual assistant turnover

Success metrics

Faster response times
Higher customer service satisfaction
Improved support strategies

Jobs to be done

Customer Service
Customer Support Teams
Call Center

Software Certifications

Cybersecutiy and Security of the Information Course

Sergio Arboleda's University

2025-09-01

Availability & Logistics

Availability

Full-Time, Part-Time

Work arrangement

Remote

English level

Professional Fluency (B2/C1)

Languages

Spanish

Roles Qualified For

Customer Support Representative

Help Desk Specialist

Reservation Agent

Support Specialist

Technical Support Specialist

Work Experience

Help Desk Specialist

https://www.callzilla.cx/ · Sep 2025 – Present

Ensure accuracy and compliance on IT tickets and bill, by proving resolution on software or hardware issues

Technical Support Specialist

https://www.amazon.com/ · Sep 2022 – Sep 2025

Resolved customer and technical issues across digital platforms. Amazon Prime & Gaming

Providing excellent customer service to customers via chat, phone, and email. I have worked in different departments from regular customer service, to some other advanced roles such as Digital Services, Heavy & Bulky Services, Fraud department, Collections and Support to other representatives.

Reservation Agent

https://www.united.com/ · Jan 2021 – Jul 2022

Assisted passengers with booking systems and mobile apps and delivered sales and technical guidance on travel platforms.

Guidance to passengers and selling. Providing assistance and guiding through the overall process from gathering information about travels and routes, to the final purchase ticket process including added services.

Technical Support Specialist

https://us.norton.com/ · Feb 2020 – Jan 2021

Troubleshot billing and account issues using computer knowledge and remote access.