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Isaac

KYC Verified AI Support

Customer Success Manager · Customer Success | Mexico | Native Fluency (C2) | Apollo · Calendly · ChatGPT

Pachuca de Soto, Mexico Full-Time
Marketplace protected

About

Customer Success Manager with more than 6 years of experience as a CSM in Oracle and RingCentral.

ApolloCalendlyChatGPTGoogle CalendarJiraLinkedInFlashIntel

Core Experience

Industry experience

  • Cloud Computing Platforms

Business challenges

  • Customer drop-off during onboarding
  • High customer churn
  • No customer success strategy
  • Weak support strategies
  • Lack of actionable feedback

Success metrics

  • Increased customer loyalty
  • Reduced onboarding drop-off
  • Revealing actionable customer insights

Jobs to be done

  • Customer Onboarding
  • Customer Success Strategy
  • Customer Success Teams

Availability & Logistics

Availability

Full-Time

Work arrangement

Remote

English level

Native Fluency (C2)

Languages

Spanish

Roles Qualified For

Customer Success Manager
Renewals Manager

Work Experience

Customer Success Manager

www.oracle.com · Jul 2023 – Mar 2026

Senior Customer Success Manager LATAM
CSM for Large Accounts. Activities: Add value, Adoption, Renewals, and Upsells.
Building Strong Customer Relationships and improving onboarding processes.
Brand and Product Promotion, Driving Upsell and Cross-sell.
Proactive problem resolution and Advocacy efforts.

Customer Success Manager

http://www.ringcentral.com · Nov 2021 – Jul 2023

CSM for Enterprise and Major Accounts. This role is mainly to add value and work for Adoption and Usage goals. Set up the path to having regular cadence meetings-mutual plans, and Executive Business Reviews.
Coordinate all Customer's needs with all other RingCentral teams. Promote and train on new product features.
Upsells, Cross-Sells, and Renewals.

Customer Success Manager

http://www.aitcsgrp.com · Feb 2018 – Nov 2021

CSM Activities: Improving client retention and identifying expansion selling opportunities to grow customer portfolio. Focused on long-term goals, driving adoption, delivering value, and ensuring ROI.
SAAS Cyle: Finding Leads, Connecting, Qualifying Leads, Presenting the product, Overcoming Objections, Closing the Deal, and Nurturing the New Customer.