Magaly

Hi, I'm Magaly

I am a customer service and operations professional with extensive experience in call centers, sales support, and digital customer service in international environments. I have worked with phone calls, chats, emails, and WhatsApp support, always focused on delivering excellent customer experience and maintaining high satisfaction levels.

I have experience supporting digital advertising campaigns, managing social media interactions, and following up with leads. I am skilled in tools such as WhatsApp Business, Canva, Meta platforms, Google Workspace, and AI tools to optimize communication and workflows.

I am highly organized, detail-oriented, and customer-focused, with strong communication skills and a proactive attitude. I work comfortably in English (B2+ Upper Intermediate) and Spanish (native), and I am available to start immediately.

My Achievements:

Maintained customer satisfaction above 90% (NPS > 90%) through consistent, empathetic communication across calls, chats, emails, and WhatsApp.

Improved response and follow-up efficiency by over 35% by organizing customer inquiries and lead tracking using email, and digital tools.

Reduced claim resolution time by 40% by streamlining the documentation process.

Supported digital advertising campaigns by managing customer interactions and lead follow-up, contributing to higher engagement and conversion rates.

Successfully handled high-volume customer interactions while maintaining service quality and attention to detail in fast-paced environments.

Recognized as Employee of the Month for exceptional service and empathy during high-volume periods.

For more details, please feel free to contact me.