Maria Jose

Top Rated KYC Verified

Bilingual Customer Support Professional | 1+ Year of Experience in Customer Service & Problem Solving

Bogotá D.C., Colombia Full-Time

Marketplace protected

About

I’m María José, a Social Communication and Journalism scholar passionate about communication, storytelling, and content creation. I enjoy helping individuals and businesses communicate their ideas clearly and effectively while building meaningful connections with their audiences.

I am currently seeking new professional opportunities where I can apply my communication, organizational, and problem-solving skills while continuing to grow and contribute value to the teams and clients I support.

I bring professional experience from my roles at Foundever and Intouch CX, where I managed high volumes of inbound and outbound customer interactions, resolved complex concerns, and maintained clear, empathetic, and solution-oriented communication in fast-paced environments.

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Core Experience

Industry experience

Call Centers
Telecommunications
SaaS Platforms

Business challenges

Low customer satisfaction
Insufficient support availability
Slow resolution of customer issues
Inefficient digital processes
CRM inefficiency

Success metrics

Increased customer loyalty
Higher customer service satisfaction
Faster response times

Jobs to be done

Customer Onboarding
Customer Service
Customer Support Teams

Availability & Logistics

Availability

Full-Time

Work arrangement

Remote

English level

Professional Fluency (B2/C1)

Languages

Spanish

Roles Qualified For

Virtual Assistant

Executive Assistant

Support Specialist

Customer Support Representative

Customer Onboarding Specialist

Work Experience

Customer Support Representative

https://www.intouchcx.com/ · Aug 2025 – Oct 2025

Handled high volumes of inbound customer inquiries and provided accurate information.

Assisted clients with product and service-related concerns, ensuring positive customer experiences.

Maintained clear, empathetic, and professional communication with customers.

Prioritized tasks effectively while meeting performance and quality standards.

Customer Support Representative

https://foundever.com/ · Jan 2024 – Dec 2024

Managed high volumes of outbound customer communications while maintaining professionalism and efficiency. Assisted clients by addressing inquiries, resolving concerns, and providing clear and accurate information. Built positive customer relationships through active listening, empathy, and effective problem-solving in a fast-paced environment.