Merlyn
Top Rated KYC VerifiedVirtual Assistant & Customer Support Specialist | 5+ Years in Administrative Support, CRM & Client Service
Jamaica Full-Time
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Core Experience
Industry experience
- Real Estate Development & Management
- Medical & Diagnostic Laboratories
Jobs to be done
- Call Center
- Customer Service
- Virtual Receptionists
Availability & Logistics
Availability
Full-Time
Work arrangement
Remote
English level
Native Fluency (C2)
Roles Qualified For
Virtual Assistant
Administrative Coordinator
Customer Support Representative
Work Experience
Customer Support Representative
http://www.hollandamerica.com · Dec 2025 – Present
Customer Support Representative
http://www.hollandamerica.com · Dec 2025 – Present
Handled 40+ inbound customer inquiries daily regarding cruise reservations, itineraries, and travel
support.
• Utilized CRM systems to document interactions, manage case updates, and maintain accurate
customer records.
• Provided clear communication and follow■up via phone and email to resolve inquiries efficiently.
• Maintained high quality and performance scores in a remote call center environment.
Administrative Coordinator
http://www.carvana.com · Feb 2021 – Mar 2023
Administrative Coordinator
http://www.carvana.com · Feb 2021 – Mar 2023
Collections Specialist with 2+ years of experience.
Managed 50+ customer calls daily while documenting interactions in CRM systems for account
tracking.
• Negotiated repayment solutions while maintaining compliance with company policies and
performance standards.
• Met and exceeded call volume and resolution targets in a high■volume remote environment.