ODINI

KYC Verified AI Support

Client Support Coordinator · Customer Support | Jamaica | Native Fluency (C2) | ChatGPT · Microsoft Teams · Outlook

Portmore, Jamaica Part-Time

Marketplace protected

About

IT Professional with over 20 years of experience, looking to use my extensive skills and knowledge in meeting the demands expected of me in the Customer Success Specialist role. Previously involved in various IT projects that required my comprehensive knowledge in being able to deploy and manage IT infrastructure implementations.

ChatGPTMicrosoft TeamsOutlookWooCommerceWordPressZoomLinkedIn

Core Experience

Industry experience

Computer & Network Security
Data Infrastructure & Analytics
Desktop Computing Software Products
IT Services & IT Consulting
IT System Operations & Maintenance

Business challenges

Disconnected systems

Success metrics

Faster response times
Improved support strategies
Higher customer service satisfaction

Jobs to be done

Customer Service
Customer Support Teams

Availability & Logistics

Availability

Part-Time, Full-Time

Work arrangement

Remote

English level

Native Fluency (C2)

Roles Qualified For

Client Support Coordinator

Customer Support Representative

Support Engineer

Support Specialist

Technical Support Specialist

Work Experience

Business Operations Analyst

http://www.ingenuitytech.co/ · Jun 2020 – Mar 2022

Analyzed business processes and enterprise data to identify opportunities for operational improvement, increased efficiency, and enhanced organizational performance.

Collaborated with cross-functional teams and stakeholders to gather requirements, define project scope, and align technology solutions with business goals.

Translated complex business needs into actionable insights and technical requirements, supporting the delivery of tailored IT consulting solutions.