Andrene

Top Rated KYC Verified AI Support

Customer Support Representative | 4+ Years of Experience in Hospitality, Reception & Data Analysis

Ocho Rios, Jamaica Full-Time

Marketplace protected

AircallFacebook MessengerGoogle MeetGoogle SheetsLinkedInMicrosoft TeamsZendesk

Core Experience

Industry experience

Professional Services
IT Services & IT Consulting

Business challenges

Poor customer service response
Disconnected systems

Success metrics

Increased customer loyalty
Faster website load time
Accurate revenue forecasts

Jobs to be done

Customer Service
Customer Onboarding
Public Relations

Availability & Logistics

Availability

Full-Time

Work arrangement

Remote

English level

Professional Fluency (B2/C1)

Roles Qualified For

Office Administrator

Data Analyst

Bookkeeper

Receptionist

Work Experience

Customer Support Representative

https://www.hyatt.com/destinations/ziva · Dec 2024 – Oct 2025

Hostess:

Friendly and professional hostess with experience creating a welcoming and organized dining environment. Skilled in greeting guests, managing reservations, coordinating seating, and ensuring a smooth flow of service. Known for excellent communication, a positive attitude, and the ability to handle high-pressure situations while maintaining exceptional customer service. Dedicated to providing guests with a pleasant and memorable experience from arrival to departure.

Receptionist

https://www.facebook.com/rcafastprint/ · Jan 2023 – Mar 2024

Managed front-desk operations, including client interactions, call handling, appointment scheduling, and administrative support to maintain efficient office workflow.

Data Analyst

https://www.instagram.com/mi_kafe_exite/ · Jan 2021 – Feb 2022

Analyzed sales and customer data within a café environment to identify trends, optimize inventory, and support business decisions. Collected and organized data from daily transactions, created reports and visualizations, and provided insights to improve efficiency, reduce waste, and enhance overall customer experience. Collaborated with team members to support data-driven strategies while maintaining accuracy and attention to detail.