Angie

As a Collections Specialist, I was responsible for managing accounts receivable and following up on overdue accounts to ensure timely payment and reduce outstanding balances. I handled both inbound and outbound communications with customers, negotiating payment plans and resolving billing concerns while maintaining a professional and respectful approach.

I consistently monitored aging reports, prioritized high-risk and delinquent accounts, and maintained accurate documentation of all customer interactions in CRM systems. I collaborated with internal teams to resolve disputes, clarify billing issues, and support overall cash flow objectives.

In this role, I worked in fast-paced environments with performance metrics related to productivity, quality, and collection results. I developed strong communication, negotiation, and time-management skills, allowing me to effectively manage multiple accounts and meet collection targets.

As a Collections Specialist at KM2 Solutions, I was responsible for managing assigned portfolios of delinquent accounts for international clients. My role involved outbound and inbound communication with customers to follow up on overdue balances, explain account status, and negotiate payment arrangements.

I worked with aging reports to prioritize accounts, maintain consistent follow-ups, and support the recovery of outstanding balances. I documented all customer interactions, payment commitments, and account updates accurately in CRM systems, following established compliance and quality guidelines.

In this role, I handled high-volume workflows in a fast-paced BPO environment, meeting productivity and quality metrics while maintaining a professional and respectful tone during difficult conversations. I collaborated with internal teams to resolve billing issues and escalated complex cases when necessary.

At Sitel, I worked in a high-volume call center environment supporting customer accounts through inbound and outbound interactions. My responsibilities included handling billing inquiries, discussing account balances, and assisting customers with payment-related questions and collection follow-ups.

I followed client-specific scripts, compliance requirements, and quality standards while documenting all interactions accurately in CRM systems. I managed multiple customer interactions daily, maintained professionalism during difficult conversations, and consistently met productivity, quality, and attendance metrics.

This role strengthened my communication skills, ability to work under pressure, and experience in structured BPO environments supporting international clients.