Anne Marie

Top Rated Plus KYC Verified AI Support

Senior Account Manager | 15+ Years in Sales, Client Relations, Legal Operations & Project Coordination

Bogotá D.C., Colombia Full-Time

Marketplace protected

About

I am a native bilingual lawyer with experience in consulting, sales, multi-project management, and public and private bidding processes. I have comprehensive experience in the Colombian and American (USA) regulatory systems in the following areas: drafting and interpretation of contracts, international tax law, detailed knowledge of local and international regulations of the medical cannabis industry. In addition, I have vast experience working in the travel agency sector as worked in the family owned and operated agency Vela Tours, which was around for over 25 years. I have led work teams of more than 20 people, as a teacher in university certified courses on topics related to the local and international regulatory framework of cannabis and business opportunities. I am goal-oriented, a quick learner, and innovative in applying knowledge in an interdisciplinary manner to fulfill objectives.

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Core Experience

Industry experience

SaaS Platforms
Telecommunications
Embedded Software Products
Marketing Research & Public Opinion Polling

Business challenges

High customer churn
Low customer satisfaction
Unstructured success teams

Success metrics

Increased customer loyalty
Reduced onboarding drop-off
Faster response times

Jobs to be done

Customer Service
Customer Onboarding
Outbound Sales

Availability & Logistics

Availability

Full-Time

Work arrangement

Remote

English level

Native Fluency (C2)

Languages

Spanish

Roles Qualified For

Account Manager

Head of Customer Success

VP of Sales

Paralegal

Sales Representative

Work Experience

Account Manager

www.twowaydirect.com · Mar 2024 – Present

In charge of 1300 B2B clients in the private and public sector, 20.000 EGP on a monthly basis goal

- Sell a minimum of $20.000 USD in gross profit monthly

- Call and follow up with existing customers, prospects and leads

- Provide customer service support

- Place sales orders and follow up with orders, making sure they are dispatched successfully

Sales Representative

https://bunnystudio.com/ · May 2023 – Sep 2023

-Appointment setting between sales team and customer

-Generate and qualify leads.

-Connect with potential clients through cold- calling, email marketing, and networking. -

Understanding the needs of customers and introducing them to tailored solutions. -Aid

clients in overcoming creative challenges using the Bunny Studio's advanced platform.

Office Administrator

https://www.pharmacologyuniversity.com/ · Jun 2020 – May 2023

I was an inhouse attorney, team supervisor, project manager and content editor for the online magazine Cannabis World Journals.

Compliance & Legal Operations Manager

www.velatours.com · Apr 2017 – Mar 2020

As the Chief of the Legal Department I managed the bidding processes with private and public entities. drafted contracts for the different commercial activities with clients and suppliers, regulatory analysis in different areas for the agency, administrative and jurisdictional legal actions before the Superintendency of Industry and Commerce.