●​ Managed onboarding journeys for mid-size business clients, ensuring smooth platform adoption and reduced setup delays

●​ Delivered clear product guidance and training, improving client confidence and engagement

●​ Collaborated with Sales, Product, Engineering, and Support teams to resolve complex onboarding challenges efficiently

●​ Identified workflow gaps and proposed process improvements that enhanced customer experience and internal productivity

●​ Maintained consistent communication, strengthening client trust and long-term retention

● Handled high-volume inbound and outbound calls, converting inquiries into confirmed appointments

● Followed up persistently yet professionally with non-responsive patients to increase booking rates

● Coordinated scheduling based on urgency, availability, and treatment needs ● Reduced missed appointments through timely reminders and relationship-based communication

● Verified insurance coverage and explained service costs clearly to support informed decisions

● Generated qualified sales leads through active listening and needs discovery ● Built strong client relationships that supported repeat business and brand loyalty

● Resolved complaints with solution-focused communication, improving customer satisfaction scores

● Consistently met performance targets in fast-paced call center environment

● Assisted customers with orders, billing inquiries, service disruptions, and account updates

● Delivered accurate product guidance and resolved concerns to strengthen customer confidence

● Managed service cancellations and retention conversations professionally