Guider

Customer Support Representative

Bogotá D.C., Colombia🇨🇴

•

$860 – $1,240/mo

About

I’ve built my career around Customer Service, Tech support and IT, working with companies like Amazon, AT&T/DirectTV, Norton, and United Airlines. Over the years, I’ve specialized in troubleshooting software and hardware, resolving billing and account issues, supervising support teams, and ensuring smooth digital experiences for customers. My focus has always been on combining technical expertise with clear, empathetic communication and attention to detail to solve problems efficiently.

Industry Experience

Technology

Transportation & Logistics

Retail & E-Commerce

Media & Entertainment

Financial Services

Software Experience

Freshservice

Salesforce

Outlook

Google Sheets

Slack

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Representative

Help Desk Specialist

Reservation Agent

Support Specialist

Technical Support Specialist

Work Experience

Help Desk Specialist

09/2025 - Present

https://www.callzilla.cx/

Colombia

Ensure accuracy and compliance on IT tickets and bill, by proving resolution on software or hardware issues

Technical Support Specialist

09/2022 - 09/2025

https://www.amazon.com/

Colombia

Resolved customer and technical issues across digital platforms. Amazon Prime & Gaming

Providing excellent customer service to customers via chat, phone, and email. I have worked in different departments from regular customer service, to some other advanced roles such as Digital Services, Heavy & Bulky Services, Fraud department, Collections and Support to other representatives.

Reservation Agent

01/2021 - 07/2022

https://www.united.com/

Colombia

Assisted passengers with booking systems and mobile apps and delivered sales and technical guidance on travel platforms.

Guidance to passengers and selling. Providing assistance and guiding through the overall process from gathering information about travels and routes, to the final purchase ticket process including added services.