Isaac
Customer Success Manager
$4,760 – $6,500/mo
About
Customer Success Manager at Oracle and Ring Central with more than 6 years of experience as a CSM. SaaS experience for 4 years. Have managed Enterprise accounts in the USA and LATAM. I also have experience as an account manager in Sony Electronics USA for all of Latin America. An expert in Supply Chain Solutions and Sales.
Industry Experience
Cloud Computing Platforms
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Success Manager
07/2023 - 03/2026www.oracle.com
Mexico
Senior Customer Success Manager LATAM
CSM for Large Accounts. Activities: Add value, Adoption, Renewals, and Upsells.
Building Strong Customer Relationships and improving onboarding processes.
Brand and Product Promotion, Driving Upsell and Cross-sell.
Proactive problem resolution and Advocacy efforts.
Customer Success Manager
11/2021 - 07/2023http://www.ringcentral.com
CSM for Enterprise and Major Accounts. This role is mainly to add value and work for Adoption and Usage goals. Set up the path to having regular cadence meetings-mutual plans, and Executive Business Reviews.
Coordinate all Customer's needs with all other RingCentral teams. Promote and train on new product features.
Upsells, Cross-Sells, and Renewals.
Customer Success Manager
02/2018 - 11/2021http://www.aitcsgrp.com
CSM Activities: Improving client retention and identifying expansion selling opportunities to grow customer portfolio. Focused on long-term goals, driving adoption, delivering value, and ensuring ROI.
SAAS Cyle: Finding Leads, Connecting, Qualifying Leads, Presenting the product, Overcoming Objections, Closing the Deal, and Nurturing the New Customer.
Videos
Watch Video
Trusted by GTM teams at:
