Customer Success & Operations Analyst | 7+ Years of Experience in Telecom, Banking & Insurance

Responsible for managing customer relationships and reducing churn by retaining existing AT&T customers for wireless, internet, and television services. This role focuses on providing excellent customer support while identifying opportunities to renew, upgrade, or modify service plans based on customer needs.

Provided comprehensive customer support for credit card clients, handling a high volume of inquiries related to account management, billing, and transactions. Managed and resolved disputes efficiently, ensuring compliance with company policies and maintaining customer satisfaction. Assisted customers with payment processing, including setting up payment arrangements and addressing billing concerns.

Maintained detailed records of customer interactions while delivering professional, solutions-oriented service in a fast-paced environment.

Responsible for reviewing, validating, and processing insurance payment authorizations in accordance with company policies, contractual agreements, and regulatory requirements. This role ensures the accuracy and timeliness of payment decisions related to claims and service requests within Pan-American Life Insurance Group.