Customer Success & Operations Analyst | 7+ Years of Experience in Telecom, Banking & Insurance
Israel
Customer Support Representative
$1,250 – $1,790/mo
About
I am an experienced Customer Resolution Executive with 7+ years of experience, specializing in customer success, retention, and issue resolution across telecom, banking, and insurance industries. I recently completed a Software Development Bootcamp, strengthening my technical skills and adding a problem-solving, systems-oriented approach to my work.
Industry Experience
Banking
Insurance Agencies & Brokerages
Software Experience
Candidate Information
Availability
Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
German, Spanish, Portuguese
Roles Qualified For
Work Experience
Account Executive
10/2018 - 03/2020https://www.att.com/
Panama
Responsible for managing customer relationships and reducing churn by retaining existing AT&T customers for wireless, internet, and television services. This role focuses on providing excellent customer support while identifying opportunities to renew, upgrade, or modify service plans based on customer needs.
Customer Success Specialist
02/2020 - 04/2022https://www.capitalone.com/
Panama
Customer secces specialist in credit card department in charge of billing , disputes handling and rewards redemption
Data Analyst
04/2022 - 03/2024https://palig.com/en/us/home
Panama
Responsible for reviewing, validating, and processing insurance payment authorizations in accordance with company policies, contractual agreements, and regulatory requirements. This role ensures the accuracy and timeliness of payment decisions related to claims and service requests within Pan-American Life Insurance Group.
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