Israel

KYC Verified

Customer Success & Operations Analyst | 7+ Years of Experience in Telecom, Banking & Insurance

Distrito de Panamá, Panama Part-Time

Marketplace protected

About

My name is Israel, i´m from Panama and i´m 28 years old

CalendlyCallRailChatGPTClaritysoftJiraLinkedInMailchimp

Core Experience

Industry experience

Banking
Insurance Agencies & Brokerages

Software Certifications

Full Stack Software Developer

4Geeks Academy

2026-05-01

Availability & Logistics

Availability

Part-Time

Work arrangement

Remote

English level

Near-Native Fluency (C1/C2)

Languages

German, Spanish, Portuguese

Roles Qualified For

Customer Support Representative

Full Stack Developer

Web Developer

Account Executive

Billing Specialist

Work Experience

Data Analyst

https://palig.com/en/us/home · May 2022 – Apr 2024

Responsible for reviewing, validating, and processing insurance payment authorizations in accordance with company policies, contractual agreements, and regulatory requirements. This role ensures the accuracy and timeliness of payment decisions related to claims and service requests within Pan-American Life Insurance Group.

Customer Success Specialist

https://www.capitalone.com/ · Mar 2020 – May 2022

Provided comprehensive customer support for credit card clients, handling a high volume of inquiries related to account management, billing, and transactions. Managed and resolved disputes efficiently, ensuring compliance with company policies and maintaining customer satisfaction. Assisted customers with payment processing, including setting up payment arrangements and addressing billing concerns.

Maintained detailed records of customer interactions while delivering professional, solutions-oriented service in a fast-paced environment.

Account Executive

https://www.att.com/ · Nov 2018 – Apr 2020

Responsible for managing customer relationships and reducing churn by retaining existing AT&T customers for wireless, internet, and television services. This role focuses on providing excellent customer support while identifying opportunities to renew, upgrade, or modify service plans based on customer needs.