Operations Manager with 4+ years of experience in business operations, process improvement, financial operations, KPI tracking, and data analysis

Lead cross-functional operational initiatives focused on process optimization, KPI development, financial operations, and business intelligence to improve efficiency and support strategic decision-making across the organization.

Managed subscription billing, payment reconciliations, and financial reporting processes while monitoring key performance indicators to improve collections and support revenue operations.

Progressed from Junior Data Analyst to Account Lead, managing a USD 5M commercial account through forecasting, operational coordination, logistics oversight, and data-driven decision-making that contributed to sustained month-over-month growth.

Coordinated time-sensitive operational workflows, monitored service performance, and collaborated with internal and external stakeholders to ensure efficient execution and issue resolution in a fast-paced environment.