Leonie
Customer Support Representative
$1,560 – $2,240/mo
About
I am a highly skilled customer service professional with 9 years of experience handling inbound calls, outbound calls, chats, email and moderation. Proven track record of delivering exceptional support and resolving customer issues efficiently, boost customer satisfaction and build strong work relationships.
Industry Experience
E-Commerce
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Customer Support Representative
11/2017 - 08/2019https://www.alorica.com/careers
Jamaica
• Assisted customers with orders, returns, and account-related inquiries
• Resolved issues efficiently while following company policies
• Managed high-volume interactions with accuracy and professionalism
• Delivered consistent, positive customer experiences
Technical Support Specialist
09/2019 - 08/2021https://www.ibex.co/careers/
Jamaica
• Provided technical support for digital products and services
• Guided customers through troubleshooting steps to resolve issues
• Maintained high customer satisfaction in complex support situations
• Educated users on product features and usage
Director of Customer Support
08/2021 - 10/2022https://www.jobs.sutherlandglobal.com/jamaica
Jamaica
• Assisted guests and hosts with bookings, account issues, and general inquiries
• Resolved sensitive customer concerns while maintaining brand trust
• Delivered personalized support to enhance guest experience
• Navigated internal systems to identify and resolve issues efficiently
Customer Support Representative
11/2022 - 01/2026https://modsquad.com/
Jamaica
• Delivered customer support via chat and email in a fast-paced remote environment
• Reviewed and moderated user-generated content to ensure compliance with platform policies
• Identified and escalated inappropriate or harmful content promptly
• Balanced support and moderation tasks while meeting performance targets
• Maintained accuracy, professionalism, and attention to detail across all interactions • Contributed to a safe and positive user experience
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