Leonie

I am a highly skilled customer service professional with 9 years of experience handling inbound calls, outbound calls, chats, email and moderation. Proven track record of delivering exceptional support and resolving customer issues efficiently, boost customer satisfaction and build strong work relationships.

I am skilled in deescalating tense situations and finding the root cause of the issue, while delivering solutions. I adept to working in a fast-paced environment, meeting all required metrics and continuously improving. I thrive on feedback and coaching, using it as an opportunity to learn more and refine my approach.

I consider myself to be a hardworking, customer focus individual with excellent interpersonal and communicational skills, therefore given the opportunity I will exert these traits within your organization and apply them to ant task given to me.