Remote Virtual Assistant & Customer Support Specialist | Collections Specialist | Helping Teams & Clients Succeed
Merlyn
Virtual Assistant
$1,250 – $1,790/mo
About
I have over five years of experience in customer service and administrative support, specializing in managing high-volume inquiries, maintaining accurate records, and delivering efficient, high-quality service. I’m skilled in communication, organization, and using tools like CRM systems and team platforms to streamline workflows and improve customer satisfaction.
Industry Experience
Real Estate Development & Management
Medical & Diagnostic Laboratories
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Representative
12/2025 - Presenthttp://www.hollandamerica.com
Handled 40+ inbound customer inquiries daily regarding cruise reservations, itineraries, and travel
support.
• Utilized CRM systems to document interactions, manage case updates, and maintain accurate
customer records.
• Provided clear communication and follow■up via phone and email to resolve inquiries efficiently.
• Maintained high quality and performance scores in a remote call center environment.
Administrative Coordinator
02/2021 - 03/2023http://www.carvana.com
Collections Specialist with 2+ years of experience.
Managed 50+ customer calls daily while documenting interactions in CRM systems for account
tracking.
• Negotiated repayment solutions while maintaining compliance with company policies and
performance standards.
• Met and exceeded call volume and resolution targets in a high■volume remote environment.
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