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Nayireth

Top Rated Plus KYC Verified AI Support

Compliance & Legal Operations Manager · Operations | Panama | Near-Native Fluency (C1/C2) | Asana · Calendly · ChatGPT

Panamá, Panama Part-Time
Marketplace protected

About

Hi, my name is Nayi, and I'm currently based in Panama City. I am a bilingual Executive and Operations Assistant with more than five years of experience working with CEOs and U.S.-based clients in a dynamic and remote work environment. Throughout my career, I have transitioned from an administrative support role to one where I manage workflows, internal processes, and facilitate communication between leadership and/or teams and/or clients. My career objective is to continue to grow and develop as an operations-focused VA, where I can become a key support element for businesses to help them grow and succeed through structure and systems, and efficiency. I am a strong candidate for this position because I have high-level organization and problem-solving skills, along with excellent communication and a true ability to anticipate and ensure that every detail is handled with precision and care.

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Core Experience

Industry experience

  • Professional Services
  • Public & Nonprofit Sector
  • Education & Training

Business challenges

  • Customer drop-off during onboarding

Success metrics

  • Documented processes
  • Improved efficiency through integrated systems
  • Higher customer service satisfaction

Jobs to be done

  • HR Manager
  • Project Manager
  • Customer Onboarding

Availability & Logistics

Availability

Part-Time, Full-Time

Work arrangement

Remote

English level

Near-Native Fluency (C1/C2)

Languages

Spanish

Roles Qualified For

Compliance & Legal Operations Manager
HR Generalist
Operations Coordinator
Operations Manager
Project Manager

Work Experience

Operations Coordinator

https://www.puulsemarketing.com/ · Jul 2022 – Jan 2026

Supported executive leadership with daily operations, calendar and communication management, and cross-department coordination in a fast-paced remote environment. Assisted in organizing internal workflows, managing administrative processes, and facilitating communication between leadership, teams, and clients. Contributed to operational efficiency by maintaining systems, tracking tasks and projects, and ensuring smooth execution of business priorities.

Customer Success Specialist

https://www.alorica.com · May 2021 – Sep 2021

Provided high-quality customer service in a fast-paced call center environment, assisting clients with inquiries, account support, and issue resolution. Managed high call volumes while maintaining professionalism, empathy, and efficiency. Resolved customer concerns by identifying needs, troubleshooting problems, and offering effective solutions aligned with company policies. Maintained accurate documentation of interactions and ensured customer satisfaction through clear communication and follow-up when required. Developed strong conflict-resolution, multitasking, and communication skills while meeting performance and quality metrics.