At Sutton Funding, I served as a Sales Manager, combining my experience as a seasoned sales agent, trainer, and business development professional to drive team performance and revenue growth. I led daily operations, coached sales teams, and optimized workflows while actively contributing to client acquisition and closing deals. My leadership, adaptability, and results-driven approach allowed me to maintain high productivity standards, support team success, and consistently deliver strong business outcomes.

As a Business Development Representative and Acting Site Director at Omnicommander, I played a pivotal leadership role in establishing and scaling operations from the ground up in Colombia. I built the operations site from scratch, leading recruitment, training, and workflow development while setting performance standards and operational processes to support growth. In addition to overseeing daily operations and team performance, I remained a top salesperson and top recruiter, and was instrumental in securing the company’s first deals in Colombia across credit unions, banking, and cybersecurity—laying the foundation for long-term success.

I worked as a Customer Sales Agent at Tele Clear in Bogotá, where I focused on outbound sales and appointment setting. I generated qualified leads through proactive cold calling, maintained a strong sales pipeline, and effectively communicated with clients to drive conversions. My performance was defined by consistency, strong communication skills, and the ability to meet and exceed sales targets in a fast-paced environment.

At KM2 Solutions S.A.S., supporting the CenturyLink/Lumen account in Bogotá, I worked as a Customer Sales Agent delivering high-quality customer care and sales support. I managed client interactions, resolved service issues efficiently, and used strong communication and engagement strategies to identify opportunities for additional revenue. This role allowed me to strengthen my expertise in both customer service and sales, consistently providing value to clients while contributing to overall business growth.

At Teleperformance in Bogotá, I worked as a Customer Service and Sales Specialist across high-profile campaigns including Assurance Wireless, Aetna, Comcast, and Insink. I developed expertise in customer care, sales, technical support, and handling escalations, while also serving as an English coach. My performance-driven approach and versatility allowed me to consistently excel, becoming a top salesperson and recruiter, and earning recognition as Employee of the Month for outstanding contributions to both customer satisfaction and operational success.