Customer Onboarding Specialist | 5+ Years of Experience in Remote Customer Support & Client Operations
Teisha-Gae
Customer Support Representative
$1,560 – $2,240/mo
About
Customer Onboarding Specialist with 5+ years of experience supporting U.S.-based clients in SaaS and service environments. Skilled in guiding customers through end-to-end onboarding, improving product adoption, and maintaining high satisfaction levels. Proven ability to manage onboarding workflows, resolve client issues, and collaborate with cross-functional teams to enhance customer experience and retention.
Industry Experience
SaaS Platforms
Biotechnology Research
Health & Wellness Software
Real Estate & Construction
Software Experience
Roles Qualified For
Work Experience
Customer Onboarding Specialist
08/2022 - 03/2025https://get.mytime.com/
● Led customers through end-to-end onboarding processes, ensuring successful
account setup, platform understanding, and product adoption
● Delivered onboarding support via email and scheduled sessions, addressing client
questions and reducing onboarding friction
● Assisted clients with platform navigation, account configuration, and initial
troubleshooting to improve early-stage user experience
● Maintained accurate and detailed CRM documentation of onboarding progress,
customer interactions, and key issues
● Collaborated with cross-functional teams including support and product teams to
resolve onboarding challenges efficiently
Customer Support Representative
03/2025 - 01/2026https://www.kiwibiosciences.com/
● Managed 120–140+ daily customer interactions across email, chat, and social media
platforms
● Maintained 90%+ CSAT while resolving account, billing, shipping, and order-related
issues
● Supported onboarding-related inquiries including account setup and platform
navigation
● Utilized Gorgias to prioritize, tag, and escalate tickets effectively
● Identified recurring customer issues and contributed to workflow and macro
improvements
● Maintained accurate CRM records to support internal communication and customer
experience
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