TAUSEEF

Top Rated KYC Verified AI Support

Customer Service Training & Operations Leader | 13+ Years of Experience in Training, Team Leadership & Workforce Management

Jamaica Full-Time

Marketplace protected

ZendeskSalesforce

Core Experience

Availability

Full-Time, Part-Time

Work arrangement

Remote

English level

Near-Native Fluency (C1/C2)

Customer Support Representative

Reservation Agent

Support Specialist

Customer Success Specialist

Customer Onboarding Specialist

Trainer

https://transparentbpo.com/ · Apr 2025 – Apr 2026

Developed and delivered targeted training sessions to enhance reservation agents’ accuracy and efficiency, improving customer satisfaction.

Monitored training effectiveness and implemented adjustments to ensure consistent adherence to reservation policies and regulatory compliance.

Collaborated with quality assurance teams to align training content with evolving customer service standards, elevating overall call handling

performance.

Designed feedback mechanisms that fostered continuous learning and increased team engagement, resulting in improved reservation process

reliability.

Streamlined training materials with CRM tools and applications.

Trainer

http://ibex.co · Jan 2019 – Dec 2023

Designed assessments to measure skill improvement after trainings.

Reviewed existing training materials for relevancy and accuracy.

Maintained up-to-date knowledge of industry trends and best practices.

Led small group and individual training sessions based on organization's learning needs.

Provided support to employees during onboarding process.

Managed logistics for in-person trainings, including scheduling and room setup.

Adjusted curriculum based on participant feedback and performance.

Collaborated with management to identify organizational training priorities.