Vanessa

Top Rated Plus KYC Verified AI Support

Account Executive · Sales | Colombia | Native Fluency (C2) | Apollo · Close · HubSpot

Medellín, Colombia Full-Time

Marketplace protected

About

Business Development and Customer Success professional with over 15 years of experience supporting global B2B clients in the language services industry. Proven track record in driving account growth, improving client retention, and building strong cross-functional relationships. Bilingual in English and Spanish with native fluency, bringing a consultative, client-first approach and highly transferable skills across industries.

ApolloCloseHubSpotSalesforceMicrosoft TeamsZoomInfoZoho CRM

Core Experience

Industry experience

Corporate Training & Development
Business Consulting & Services
Government Administration

Business challenges

Low customer satisfaction
Missed upsell opportunities
Poor customer service response
Lack of qualified leads
Low deal close rates

Success metrics

Increased customer loyalty
Higher customer service satisfaction
Higher close rates

Jobs to be done

Customer Success Strategy
Customer Success Teams
Inbound Sales Teams

Software Certifications

HIPAA Awareness for Business Associates

HIPAATraining.com

2026-02-01 – 2028-02-01

Cultural Orientations Approach (COA) Certified

Berlitz Languages, Inc.

2023-02-01

Availability & Logistics

Availability

Full-Time

Work arrangement

Remote

English level

Native Fluency (C2)

Languages

Spanish

Roles Qualified For

Account Executive

Account Manager

Sales Representative

Customer Success Manager

Customer Success Specialist

Work Experience

Sales Manager

https://www.bilingualglobal.com/ · Nov 2024 – May 2025

Developed and delivered high-impact proposals and executive-level presentations, clearly articulating ROI, scalability, and competitive differentiation of language solutions—contributing to new business opportunities and pipeline growth.

Partnered cross-functionally with operations, solutions architects, and delivery teams such as project managers to ensure seamless onboarding, successful implementation, and long-term client satisfaction and retention.

Identified and pursued growth opportunities by analyzing industry trends across media, technology, and global enterprise sectors, positioning localization services as a strategic driver for market expansion.

Utilized CRM and sales enablement tools (e.g., Salesforce) to manage pipeline activity, track performance metrics, and maintain consistent client engagement.

Director of Sales

https://www.berlitz.com/ · Jan 2023 – Aug 2024

Managed a portfolio of enterprise and Federal, State, and Local (FSL) government accounts valued at $1 million, delivering language training and cross-cultural communication programs to support workforce development and global operations.

Developed and executed strategic account plans that drove expansion, renewals, and long-term partnerships, generating multi-six-figure annual revenue across key accounts.

Built and strengthened executive-level relationships within government and enterprise organizations, positioning language access and training services as critical solutions for compliance, accessibility, and cross-cultural communication.

Collaborated cross-functionally with sales, operations, and program delivery teams to ensure high-quality implementation, client satisfaction, and retention across complex, multi-stakeholder engagements.

Leveraged CRM and account management tools (e.g., Salesforce) to track pipeline activity, monitor account performance, and identify growth opportunities.

Sales Manager

https://ulg.com · Apr 2022 – Dec 2022

Managed the full client lifecycle for a portfolio of 50+ clients across government and enterprise sectors, delivering interpretation, translation, and localization solutions to support multilingual communication and compliance needs.

Contributed to a 5% to 10% increase in account revenue through a consultative sales approach, identifying client challenges and positioning tailored language access programs that increased service adoption and client engagement.

Coordinated cross-functionally with operations, linguists, and technology teams to ensure seamless delivery of services, consistently meeting client expectations and SLA requirements, achieving over 80% client retention / satisfaction rates.

Identified and pursued account expansion opportunities through proactive client engagement, uncovering additional language service needs, and contributing to increased revenue within existing accounts.

Utilized CRM platforms (e.g., Salesforce) and project management tools to track pipeline activity, monitor performance, and ensure consistent follow-through across the client lifecycle.

Director of Sales

https://lptranslations.com/ · May 2019 – Apr 2022

Led a portfolio of global strategic accounts across life sciences, legal, financial services, and media sectors, generating over $750K in annual revenue, delivering end-to-end localization and multilingual content solutions to support international growth.

Partnered with multinational organizations to design and implement scalable translation, interpretation, and media localization workflows, enabling efficient global content distribution and market expansion.

Advised clients on best practices for multilingual content delivery, including subtitling, dubbing, and localization quality standards, ensuring consistency and cultural relevance across global audiences.

Expanded key accounts by 10% YoY through a consultative, solutions-based approach—identifying client needs, introducing tailored localization strategies, and increasing service adoption across enterprise accounts.

Collaborated cross-functionally with production, linguists, and technology teams to ensure high-quality delivery, operational efficiency, and strong client satisfaction, while maintaining over 80% client retention rate across global enterprise clients.

Utilized CRM and project management tools (e.g., HubSpot) to manage account performance, track pipeline activity, and identify growth opportunities.

Account Manager

https://lptranslations.com/ · Sep 2016 – May 2019

Managed a portfolio of enterprise accounts (valued at $500K+ in annual revenue) requiring translation, interpretation, and media localization services across multiple languages and global markets, ensuring high client satisfaction and over 80% client retention rate.

Negotiated contracts, renewals, and service agreements, positioning scalable localization workflows and multilingual content solutions to support clients’ international growth.

Conducted strategic account reviews to identify opportunities for content expansion, process optimization, and increased adoption of language services across global teams.

Collaborated cross-functionally with production, linguists, and operations teams to ensure seamless project delivery, quality assurance, and adherence to client expectations and SLAs.

Leveraged CRM tools (e.g., HubSpot) to manage account performance, track pipeline activity, and maintain consistent client engagement.

Project Manager

https://www.daytranslations.com · Jul 2009 – Aug 2016

Led end-to-end delivery of complex multilingual projects—including translation, interpretation coordination, and media localization—across 10+ languages for global clients.

Managed a global vendor ecosystem of linguists and media specialists supporting subtitling, dubbing, and multilingual content delivery, ensuring quality, scalability, and on-time execution.

Improved localization quality and consistency by implementing terminology management, QA processes, and workflow optimizations, enhancing overall project efficiency and client satisfaction.

Managed 500+ projects annually across 50+ clients, maintaining high standards for accuracy, turnaround times, and client expectations (over 90% on-time delivery rate / client satisfaction score) in fast-paced, deadline-driven environments.

Collaborated cross-functionally with clients, vendors, and internal teams to streamline communication, resolve issues proactively, and ensure seamless project execution.

Utilized project management and workflow tools (e.g., CAT tools, TMS platforms) to track progress, manage resources, and maintain operational efficiency.