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Yanielle

Top Rated KYC Verified

Executive Assistant | Outbound Prospecting & Founder Support | Claude ChaGPT Gemini

Kingston, Jamaica Part-Time
Marketplace protected

About

Results driven Executive Assistant with strong organizational, communication, and administrative support skills. Experienced in managing schedules, coordinating meetings, handling emails, maintaining records, and supporting daily business operations in fast-paced environments. Skilled at multitasking, problem-solving, and maintaining professionalism while ensuring tasks are completed efficiently and accurately. In addition to executive support experience, I also bring a background in customer service, which has strengthened my ability to communicate effectively, build positive relationships, and provide excellent support to clients and teams. Dedicated, detail-oriented, and committed to helping businesses stay organized and productive. ohrganized Executive Assistant with experience in appointment setting, customer support, calendar , and clienmanaging administrative operations efficiently while maintaining professionalism in fast-paced work environments. Experienced in coordinating schedules, handling inbound and outbound communications, organizing meetings, maintaining accurate records, and supporting daily business operations to ensure productivity and smooth workflow. Executive As with experience in appointment setting, customer support, calendar management, and client communication. Skilled in managing administrative operations efficiently while maintaining professionalism in fast-paced work environments. Experienced in coordinating schedules, handling inbound and outbound communications, organizing meetings, maintaining accurate records, and supporting daily business operations to ensure productivity and smooth workflow.

Proficient in CRM platforms including Salesforce and Zendesk, with strong abilities in multitasking, time management, problem-solving, and customer relationship management. Recognized for strong communication skills, adaptability, attention to detail, and the ability to manage multiple responsibilities while meeting deadlines. Dedicated to providing reliable executive and administrative support, maintaining confidentiality, and contributing to team success through organization, efficiency, and a proactive approach to work.

ApolloCalendlyChatGPTFacebook Messenger

Core Experience

Industry experience

  • Investment Banking

Business challenges

  • Ineffective messaging

Success metrics

  • Increased customer loyalty

Jobs to be done

  • Customer Success Strategy
  • Call Center
  • Customer Service

Software Certifications

Commercial Real Estate

Forage

2025-06-01

Cyber Job simulation

Deloitte

2025-06-01

Availability & Logistics

Availability

Part-Time, Full-Time

Work arrangement

Remote

English level

Near-Native Fluency (C1/C2)

Roles Qualified For

Administrative Specialist
Client Support Coordinator
Executive Assistant

Work Experience

Executive Assistant

https://www.instagram.com/amberismyrealtor?igsh=MWNvbWM1bXVmNmw1cw== · Aug 2025 – Jan 2026

I have hands-on experience managing schedules, CRM workflows, and cold call pipelines at the same time. I use ChatGPT and Claude daily to optimize my call scripts, research leads, and self-coach from my own call recordings. I'm fluent in HubSpot, Follow-Up Boss, Google Calendar, and Google Voice, and I'm actively building skills in Slack, Calendly, and async communication tools. In my last role, I identified a script that was missing its hook, rewrote it using AI, and pushed past the appointment targets my client had set. If you need one person who can clean up your calendar and book qualified meetings at the same time, check my profile, interview me, and let's grow together.

Customer Support Representative

https://sagilityhealth.com/ · Jun 2023 – Mar 2024

At Sagility, I supported healthcare professionals mainly doctors
assistance in a high-volume environment with claims and benefits. My role required a strong command of communication, time management, and attention to detail, which are all highly transferable to both executive assistant and Client Success roles