ALL INDUSTRIES / HEALTHCARE
Hire healthcare support talent who works your hours
Patient support, scheduling, intake and front office professionals from Latin America and the Caribbean. They overlap your clinic day in real time instead of covering it overnight, and you get 3 to 5 matches in 48 hours.
TRUSTED BY TEAMS WHOSE CLOUDTASK HIRES HAVE STAYED 5 TO 8 YEARS
TOP RATED TALENT
Meet the talent you could hire
A first look at the Top Rated talent already in the CloudTask talent network.
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Garfielia
Virtual Assistant
8+ years of experience
Old Harbour, Jamaica
Customer Support Specialist. 5+ Years of Experience. Healthcare & Patient Support
Top Rated Google Calendar Google Meet +2 -
Amanda
Support Specialist
2+ years of experience
Jamaica
Support Specialist. Handled inbound calls for Meritain Health members, answered medical benefits inquiries, and assisted with prior authorizations and gap exception requests.
Top Rated Microsoft Teams Google Workspace +1 -
Claudio Fernando
Administrative Coordinator
21+ years of experience
Mexico
Operations Coordinator. For almost 8 years, I worked as a Medical Case Coordinator, managing international medical assistance cases.
Top Rated HubSpot Salesforce +2 -
Andrés
Sales Representative
4+ years of experience
Medellín, Colombia
Customer Support Manager. Team Leader for a Customer service team specialized in clinical appointments and queries for a California based clinic.
Top Rated OnTop Salesforce +2 -
Andres
Customer Experience Manager
25+ years of experience
Colombia
Customer Support Representative. Resolved patient and insurance provider issues in a proactive manner, improving service satisfaction and response times.
Top Rated ZoomInfo HighLevel +2 -
Nahalia
Client Support Coordinator
10+ years of experience
Jamaica
Administrative Coordinator. Point of contact for provider insurance registrations and enrollment for a dental management service.
Top Rated Apollo HubSpot +2
How it works
How do I hire healthcare support talent?
You do one thing: interview. We handle everything else.
Post the role
5 minutes. The role, the motion, the tools, the comp band. That is all we need to start.
Review your matches
3 to 5 matches in 48 hours.
Interview and hire
We coordinate interviews. On Managed Staffing, we also handle payroll and compliance across LATAM.
WHY TEAMS TRUST CLOUDTASK
What you get with every hire
Your clinic hours, not the night shift
Latin America overlaps the US working day in real time. A question at 10am gets answered at 10am, by someone who is awake and at their desk, not on a shift that ends when yours begins.
People used to handling patient information
Every profile has worked where personal and health information passes through their hands, and knows that records, consent and access are not details you improvise around.
Patient conversations that hold up
Support and coordination professionals used to anxious callers, insurance questions and rescheduling, in clear English, without losing patience or the thread.
A shortlist in days, not weeks
3 to 5 matches in 48 hours, scored against your brief, so filling a front office seat does not become a project of its own.
WHY CLOUDTASK
Staffing with numbers behind it
10,000+
hires placed
since 2016
85%
still in seat
past 90 days
24 months
replacement guarantee
on Managed Staffing
12
countries
across Latin America and the Caribbean
SKILLS
Top capabilities to look for in healthcare support talent
Healthcare support is not general customer service with different vocabulary. The caller is often worried, the record has to be exact, and the wrong note costs somebody an appointment or a claim. Check for these before anything else.
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Composure with worried callers
Keeps a steady, warm tone with patients who are in pain, confused about a bill or upset about a delay, and knows when a call stops being theirs to handle.
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Scheduling under pressure
Handles a full calendar, cancellations, reschedules and waitlists without double booking, and understands why a missed slot is not just an empty hour.
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Documentation discipline
Records every call, message and change as it happens. In healthcare an undocumented conversation is a conversation that did not happen, and the next person pays for it.
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Respect for privacy and process
Treats patient information as restricted by default, follows verification steps as written, and escalates instead of improvising when a request falls outside them.
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Accuracy with records and forms
Comfortable with intake forms, insurance details and authorizations where one wrong field turns into a denied claim or a cancelled visit.
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Practice and CRM tooling
Works daily inside support and scheduling systems, and learns your practice management or EHR platform quickly. Ask which systems a candidate has actually worked in, not which they have heard of.
STAFFING
Sub-segments we staff talent for
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Clinics and private practices
Front office support: answering patients, booking and rescheduling, reminders, intake forms and follow up after the visit.
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Dental groups
Appointment coordination, treatment plan follow up, insurance verification and provider registration support across multiple locations.
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Telehealth and digital health
Patient onboarding, technical support for the platform, scheduling and customer success for products used by patients and providers.
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Healthcare payers and plans
Member support, eligibility and benefit questions, and the administrative follow up around claims and authorizations.
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Medical device and health tech sales
Sales development and account management for companies selling into clinics, hospitals and provider groups.
PRICING MODEL
Managed Staffing.
The role runs best with structure underneath it, not another manager on top. You direct the work. We handle payments, compliance and everything else.
Pay
One monthly rate
All in, per person. Quoted before you interview.
In the monthly rate
- Sourcing from our talent network
- Screening and vetting
- Worker payments
- Compliance and admin
- Onboarding, day 0 to 60
- Check-ins and escalation
- 24 month replacement guarantee
- Health coverage (available on request)
- Equipment (available on request)
Stays with you
- The work itself
- Priorities and direction
- Who you hire
$299 to start your search. One time, not a subscription. Applies to your first placement.
Start your searchPRICING MODEL
Direct Hire.
Direct Hire is open to every role we place. We find the person, vet them, and hand them over. You employ them, you manage them, you own the relationship from day one. Roles that create demand usually land here, because live call feedback and daily coaching work best coming straight from your sales leader, and there is no minimum term.
Pay
20% to 30%
Of first-year base salary. One time, quoted per role, paid when they accept.
In the fee
- Sourcing from the CloudTask staffing and recruiting company
- Screening and vetting
- Shortlist of matched candidates
- Interview coordination
- Offer support
- 6-month replacement guarantee. One replacement, same job description.
Yours when they accept
- Employment and payroll
- Compliance and employment administration
- Ongoing management
- Time and activity tracking
- Health benefits and equipment benefits
$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.
Start your searchHow CloudTask compares
Run the numbers. We did.
You do one thing: interview. We handle everything else.
Swipe to compare
| US Direct Hire | Staffing Agency | ||
|---|---|---|---|
| Time to First Interview | 48 hours | 3 to 6 weeks | 2 to 4 weeks |
| Payroll & Compliance | Included | You manage | Included in rate |
| Vetting Process | Human + AI verified | You screen | Recruiter screened |
| Candidate spam | Screened out before you see a profile | Common | Low |
| Tool Verification | Verified per candidate | Self-reported | Rarely verified |
| Free Replacements | 24 months on Managed Staffing, 6 months on Direct Hire | None | Variable |
Testimonials
Trusted by teams that hire with us
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LATAM has been a gold mine for talent. Our CloudTask hires understand our company culture and mission, and they connect with our customers in a way that drives high NPS and CX scores.
David Barrett CEO, Expensify -
At first we were an SF-based team only. Then I met Amir Reiter back in 2018. After visiting Medellín, I knew LATAM would be key to our growth and success.
Tim Zheng CEO, Apollo.io -
After meeting my CX and CS team in Medellín, we immediately loved the culture and the work ethic. As a European-HQ company, we found LATAM to be perfect to service our American clients.
Carl Carell CRO and Co-founder, GetAccept
HIRING GUIDE
How to hire healthcare support talent in Latin America
Most of the companies that staff medical front offices remotely hire in the Philippines, where the work happens while your clinic is closed. Latin America is the other option, and it changes what the role can be. This guide answers the questions buyers ask before they open that search, including the ones with an uncomfortable answer.
Which healthcare roles can you hire remotely from Latin America?
The roles where the work happens inside your systems and over your phone and inbox: patient support, appointment scheduling and reminders, intake and forms, insurance verification follow up, provider registration support, and sales or customer success for health products.
The roles that do not transfer are the ones that require hands on a patient or a US clinical license. Everything in between is a question of vetting, not of geography.
Which healthcare roles does CloudTask not place?
Anything that requires a US clinical license or credential: nurses, physicians, therapists, licensed technicians. We are not a clinical staffing agency and we do not place travel nursing.
We also do not present ourselves as a medical billing or coding vendor. Some of our people have billing and insurance verification experience and it shows on their profile, but if a dedicated coding team is what you need, a specialist firm will serve you better than we will.
Why Latin America instead of the Philippines?
Time zone, and it is not a small difference. Latin America overlaps the US working day in real time, so a patient question at 10am is handled at 10am by someone mid shift. The Philippines is 12 to 13 hours away, which means your front office coverage runs on a night shift over there.
Night shifts work, and plenty of practices run them well. They just cost you the thing that makes front office support feel like part of the team: being able to turn around and ask.
What does a healthcare support hire actually cover?
Usually more than the job title suggests. The same person answers the phone, works the schedule, chases a missing form, verifies a benefit and updates the record afterwards. That is one role in a small practice and four in a large one.
Before writing the role, list the 3 to 5 tasks the person will do every week, the systems they will work in, and who they will talk to. That list is what we match against, not the title.
Who is the legal employer, and who controls access to patient data?
On Managed Staffing, CloudTask is the contracting party and handles payments and employment administration, and you direct the work. On Direct Hire, you employ and manage the person from day one.
In both cases your privacy program, your policies and your access decisions stay yours. Decide before the start date which systems the person needs, what level of access, and who approves it. Anyone who touches patient information sits inside your controls, not beside them.
Does a remote assistant outside the US break HIPAA?
Location is not what the rule turns on. What matters is that the person is covered by your agreements and your safeguards, that access is limited to what the job needs, and that the arrangement is documented before anyone logs in.
That call belongs to you and to your legal counsel, not to us, and any staffing company that tells you otherwise is selling you something. What we can say is what we do: we place the person and, on Managed Staffing, handle the employment side, and your controls govern the work.
How do you test for judgment and not only for friendliness?
A warm interview tells you very little. Give finalists a short, realistic exercise: a caller who wants a same day slot that does not exist, a patient asking about a bill they do not understand, or a message that should have gone to a clinician an hour ago.
Watch for where they stop and escalate. In healthcare support, knowing what is not yours to answer matters more than answering quickly.
What are the red flags in a healthcare support interview?
• Answering a clinical question in the exercise instead of routing it.
• Vague answers about how they handled an angry patient or a billing dispute.
• No habit of documenting calls and changes as they happen.
• Treating patient details casually in conversation, even hypothetical ones.
• A system list with no concrete example behind it.
How does CloudTask vet candidates before you meet them?
Every candidate is vetted before appearing on a shortlist, and no one is placed without your approval. You get 3 to 5 matches in 48 hours, scored against your brief, with the healthcare experience stated on the profile rather than implied.
If the first matches are not a fit, we run the search again against the revised brief. $299 starts your search, one time, and applies toward your first placement.
How is this priced compared with a staffing agency?
Clinical staffing agencies bill an hourly rate with a markup for as long as the person is on assignment. CloudTask does not work that way. $299 starts your search, one time, and applies toward your first placement, so it is the first part of one cost rather than an extra one.
After that, Direct Hire is a placement fee and Managed Staffing is an all in monthly rate per person, quoted before you interview anyone. Managed Staffing carries a 24 month replacement guarantee with replacements not capped, and Direct Hire a 6 month guarantee.
FAQ
The fine print, in plain terms.
What is the $299 for?
Why is there no number on the monthly rate?
Who is the legal employer?
How does tracking work, and can I turn it off?
What happens if the person does not work out?
Is there a platform or subscription fee?
Do your candidates have healthcare experience?
Do you place nurses, physicians or other licensed clinicians?
Can they work inside our EHR or practice management system?
Ready to hire?
3 to 5 matches in 48 hours. Start with a quick role brief to get your shortlist.