ALL SOLUTIONS / OPERATIONS AND VIRTUAL ASSISTANTS

Back office support services from people dedicated to your team

Back office support services without a shared BPO queue. Executive and virtual assistants, project managers, billing and operations talent from Latin America who take scheduling, data, billing and reporting off your senior people, inside your tools and during your hours.

Book a meeting
Clutch: 5.0/5
Trustpilot: 4.6/5
G2: 4.9/5
An operations assistant organizing files and records at an office desk

TRUSTED BY TEAMS WHOSE CLOUDTASK HIRES HAVE STAYED 5 TO 8 YEARS

  • Apollo
  • Vonage
  • Expensify
  • GetAccept

TOP RATED TALENT

Meet the talent you could hire

Assistants, project managers, billing and operations talent already in the CloudTask talent network. Every card is built from the candidate record itself.

Get matched

How it works

How do I get back office support with CloudTask?

You do one thing: interview. We handle everything else.

1

Post the role

5 minutes. The role, the motion, the tools, the comp band. That is all we need to start.

2

Review your matches

3 to 5 matches in 48 hours.

3

Interview and hire

We coordinate interviews. On Managed Staffing, we also handle payroll and compliance across LATAM.

How it works

WHY TEAMS TRUST CLOUDTASK

What you get with every hire

One person, not a ticket queue

The same person handles your back office every day and learns how your business runs. No rotating agents, no re-explaining the process each week.

Inside your tools

They work in your inbox, calendar, CRM, spreadsheets and billing system, with the access you grant, not in a provider's platform.

Your hours, your priorities

Latin America and the Caribbean overlap the US working day, so requests get handled while your team is online, and you set what comes first.

Replacement guarantee

24 months on Managed Staffing, 6 months on Direct Hire. If the fit is wrong, we replace the person, so the admin does not pile back onto your senior people while you start over.

WHY CLOUDTASK

Staffing with numbers behind it

10,000+

hires placed

since 2016

85%

still in seat

past 90 days

24 months

replacement guarantee

on Managed Staffing

12

countries

across Latin America and the Caribbean

THE HARD PART ABOUT HIRING

Why back office work piles up, and what changes with CloudTask

Most teams look for back office support once their most senior people are spending real hours on scheduling, data and invoices.

The Problem

Your most expensive people are doing your cheapest work: calendars, data entry, invoice follow-up.

The Fix

A dedicated assistant or operations hire takes that work over, so senior people get their hours back.

The Problem

A BPO routes your requests through a shared queue, and whoever picks up the ticket does not know your business.

The Fix

The person you hire works only for you, in your tools, and builds the context a queue never keeps.

The Problem

Operations hiring is the last budget approved, so the admin keeps landing on whoever is closest.

The Fix

3 to 5 matched profiles within 48 hours put someone on that admin now, and every seat carries a replacement guarantee: 24 months on Managed Staffing, 6 months on Direct Hire.

PRICING MODEL

Managed Staffing.

Managed Staffing is open to every role we place. We find the person, handle payments and compliance, and stay involved after the hire with check-ins, visibility, and escalation when something is off. You get the person. We keep the machine running. For roles that create demand, outbound SDRs, BDRs, demand generation and full-cycle AEs, Managed Staffing runs on a six-month minimum term.

Pay

One all-in monthly rate

Per person. That is the number, and there is nothing added to it.

In the monthly rate

  • Sourcing from the CloudTask staffing and recruiting company
  • Screening and vetting
  • Matching coordination
  • Worker payments
  • Compliance and employment administration
  • Onboarding support at day 0, 7, 30 and 60
  • Ongoing check-ins with the hire and with you
  • Time and activity tracking, on by default
  • Performance escalation
  • 24-month replacement guarantee. Replacements not capped.
  • Health benefits available on request
  • Equipment benefits available on request

Stays with you

  • The work itself
  • Priorities and direction
  • Who you hire

$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.

Start your search

PRICING MODEL

Direct Hire.

Direct Hire is open to every role we place. We find the person, vet them, and hand them over. You employ them, you manage them, you own the relationship from day one. Roles that create demand usually land here, because live call feedback and daily coaching work best coming straight from your sales leader, and there is no minimum term.

Pay

20% to 30%

Of first-year base salary. One time, quoted per role, paid when they accept.

In the fee

  • Sourcing from the CloudTask staffing and recruiting company
  • Screening and vetting
  • Shortlist of matched candidates
  • Interview coordination
  • Offer support
  • 6-month replacement guarantee. One replacement, same job description.

Yours when they accept

  • Employment and payroll
  • Compliance and employment administration
  • Ongoing management
  • Time and activity tracking
  • Health benefits and equipment benefits

$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.

Start your search

How CloudTask compares

Run the numbers. We did.

The same role, three ways to fill it.

Swipe to compare

US Direct Hire Staffing Agency
Time to First Interview 48 hours 3 to 6 weeks 2 to 4 weeks
Payroll & Compliance Included on Managed Staffing You manage Included in rate
Vetting Process Human + AI verified You screen Recruiter screened
Candidate spam Screened out before you see a profile Common Low
Tool Verification Verified per candidate Self-reported Rarely verified
Free Replacements 24 months on Managed Staffing, 6 months on Direct Hire None Variable
See all comparison

Testimonials

Trusted by teams that hire with us

  • LATAM has been a gold mine for talent. Our CloudTask hires understand our company culture and mission, and they connect with our customers in a way that drives high NPS and CX scores.
    David Barrett
    David Barrett CEO, Expensify
  • At first we were an SF-based team only. Then I met Amir Reiter back in 2018. After visiting Medellín, I knew LATAM would be key to our growth and success.
    Tim Zheng
    Tim Zheng CEO, Apollo.io
  • After meeting my CX and CS team in Medellín, we immediately loved the culture and the work ethic. As a European-HQ company, we found LATAM to be perfect to service our American clients.
    Carl Carell
    Carl Carell CRO and Co-founder, GetAccept

HIRING GUIDE

Back office support services: outsource the process or hire the person

Back office support covers the work customers never see and the business cannot run without. This guide explains what it includes, the difference between a BPO and a dedicated hire, what to hand off first, and how CloudTask fits in.

What are back office support services?

Back office support is the administrative and operational work behind the business: scheduling and inbox management, data entry and cleanup, billing and accounts receivable follow-up, bookkeeping support, reporting, CRM hygiene, documentation and records management, and coordinating projects across teams.

None of it faces the customer, and all of it decides whether the customer-facing work runs on time.

Back office outsourcing or a dedicated hire?

Back office outsourcing usually means a BPO: a provider takes over a process, runs it with its own team and tools, and bills for the output. Your requests go into a queue and whoever is free handles them.

A dedicated hire is one person who does that work for you only, in your systems and to your standards, and who learns your business over time. That is the model CloudTask staffs, on Managed Staffing or Direct Hire. The right choice depends on whether you want a process handled at arm's length or a person on your team.

Front office and back office: where the line sits

Front office work touches the customer: sales, support, account management. Back office work supports it: scheduling, billing, data, reporting and internal coordination.

Keeping the two apart helps you hire well. A support representative and a billing specialist need different skills, even when both sit under operations. The customer support role is in the related pages below, next to the back office roles.

Which back office work to hand off first

Start with the work that takes the most senior time for the least judgment. If a founder or executive runs their own calendar and inbox, an Executive Assistant pays off first. If admin is spread across the team, a Virtual Assistant takes the general load.

If invoices go out late or collections slip, a billing or bookkeeping hire fixes that. If projects stall between teams, a Project Manager keeps them moving. Once there are several people in back office roles, an Operations Manager keeps the process documented and running.

What not to outsource

Keep decisions that set direction: pricing, hiring choices, what gets prioritized. An assistant can prepare them and chase them, but the decision stays with you.

Be careful with work that needs a license or sign-off in your jurisdiction, such as filing taxes or signing off accounts. A bookkeeping hire can keep the books clean for your accountant; it does not replace one.

How to choose a back office outsourcing company

• Whether the same person handles your work every day, or a pool of agents shares it.
• Whether they work in your tools, or you have to send work into the provider's system.
• Who directs the work day to day, and who you call when something is off.
• What happens when someone leaves: is there a replacement, and for how long.
• Who keeps the documentation and the process knowledge if you end the relationship.

Those answers tell you whether you are buying a process or a person.

What to check in the interview

Give the candidate a real sample of your admin: a messy week of calendar requests, or a spreadsheet of invoices with gaps. Ask how they would sort it, what they would ask you first, and what they would set up so it does not happen again.

Then ask them to walk you through a process they documented in a previous role. Strong back office people talk about checklists, handoffs and follow-up, not only about being organized. Many already use AI tools to draft, summarize and sort; ask how, and how they check the output.

Red flags in back office candidates

No questions on the sample. A candidate who starts sorting your calendar or invoices without asking what matters most will make confident guesses with your time.

Nothing written down. If they cannot describe a process they documented, the process will live in their head, which is the problem you are hiring to fix.

Follow-up as someone else's job. Back office work is mostly chasing: replies, approvals, payments. A candidate who stops at sending the first request will leave loose ends.

Trusting the tool blindly. Using AI to draft or summarize is useful; sending the result without checking it is not.

How CloudTask hires for back office roles

Send us the admin you want off your senior people, the inbox, calendar, CRM or billing tools it lives in, and the hours it needs covering. Within 48 hours you get 3 to 5 matched profiles, each screened on a live call and checked against those tools.

You interview and pick the person who will learn your business. On Managed Staffing we run payments, compliance and onboarding and check in while the role settles; on Direct Hire the person joins your payroll from day one. Either way, a replacement guarantee covers the seat: 24 months on Managed Staffing, 6 months on Direct Hire.

FAQ

The fine print, in plain terms.

Is CloudTask a BPO?
No. A BPO runs a process for you with its own shared team. CloudTask places a dedicated person who works only for you, in your tools and under your direction, on Managed Staffing or Direct Hire.
Which back office roles can I hire?
Executive Assistants, Virtual Assistants, Project Managers, Bookkeepers and Operations Managers. Each role has its own page, linked in the related pages above this FAQ.
Do you replace our accountant?
No. A bookkeeping or billing hire keeps records, invoices and collections up to date for your team and your accountant. Tax filing and sign-off stay with a licensed professional.
Is there a minimum term?
No. The six-month minimum term on Managed Staffing applies only to roles that create demand, such as outbound SDRs, BDRs, demand generation and full-cycle AEs. Back office roles do not carry it, and Direct Hire has no minimum term.
Can the person work in our systems?
Yes. Tell us which inbox, calendar, CRM, spreadsheet and billing tools your team uses, and we verify them per candidate before you see a profile.
What is the $299 for?
It starts your search. One time, not a subscription. It applies to your first placement or toward a buyout, so it is not an extra cost, it is the first part of one.
Why is there no number on the monthly rate?
Because it depends on the role, the seniority and the country. We quote the all-in monthly rate per person before you interview, so you know the number before you commit to anyone.
Who is the legal employer?
On Managed Staffing, CloudTask is the contracting party and handles payments and compliance, and you direct the work. On Direct Hire, you employ and manage the hire from day one.
How does tracking work, and can I turn it off?
On Managed Staffing, time and activity tracking is on by default. Talk to us about your setup when you start your search.
What happens if the person does not work out?
Managed Staffing carries a 24-month replacement guarantee, and replacements are not capped. Direct Hire carries a 6-month replacement guarantee: one replacement for the same job description.
Is there a platform or subscription fee?
No. $299 starts your search, one time, and applies toward your first placement. There is no subscription.

Ready to hire?

3 to 5 matches in 48 hours. Start with a quick role brief to get your shortlist.

Get matched