ALL INDUSTRIES / LEGAL

Hire legal support talent for the work around your attorneys

Client intake, legal assistants, case coordination and billing support from Latin America and the Caribbean. They work your business day in real time instead of overnight, and you get 3 to 5 matches in 48 hours. We do not place licensed attorneys.

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Lawyer meeting two clients across a desk while they sign case paperwork

TRUSTED BY TEAMS WHOSE CLOUDTASK HIRES HAVE STAYED 5 TO 8 YEARS

TOP RATED TALENT

Meet the talent you could hire

A first look at the Top Rated talent already in the CloudTask talent network.

Get matched

How it works

How do I hire legal support talent?

You do one thing: interview. We handle everything else.

Post the role

5 minutes. The role, the motion, the tools, the comp band. That is all we need to start.

Review your matches

3 to 5 matches in 48 hours.

Interview and hire

We coordinate interviews. On Managed Staffing, we also handle payroll and compliance across LATAM.

How it works

WHY TEAMS TRUST CLOUDTASK

What you get with every hire

Your business day, answered live

Latin America overlaps the US working day in real time. An intake call at 10am is answered at 10am by someone mid shift, not by a team twelve hours ahead whose day starts when yours ends.

People used to confidential files

Every profile has worked where client records, case details and personal information pass through their hands, and knows that access, consent and documentation are not things you improvise around.

Intake that does not go to voicemail

Support professionals used to distressed callers, consultation booking and retainer follow up, in clear English, without losing patience or losing the caller to the next firm on the list.

A shortlist in days, not weeks

3 to 5 matches in 48 hours, scored against your brief, so filling an intake or case support seat does not turn into a project of its own.

WHY CLOUDTASK

Staffing with numbers behind it

10,000+

hires placed

since 2016

85%

still in seat

past 90 days

24 months

replacement guarantee

on Managed Staffing

countries

across Latin America and the Caribbean

SKILLS

Top capabilities to look for in legal support talent

Legal support is not general administration with different vocabulary. The caller is often having the worst week of their life, the deadline is a court deadline, and one loose note about a matter is a problem for the firm rather than for the person who wrote it. Check for these before anything else.

Intake handled as the first real moment

Takes a first call from someone describing an accident, an arrest or a deadline, gathers the facts without pushing, and knows exactly which questions belong to an attorney.
Confidentiality as the default

Treats every matter as restricted, never discusses a client or a case in identifying detail, and escalates instead of improvising when a request falls outside the process you wrote.
Respect for deadlines that are not yours to move

Understands that a legal calendar entry is not a preference. Tracks filing windows, statute dates and follow up commitments, and raises a slipping one early rather than quietly.
Documentation discipline

Logs every call, message and file change as it happens. In a law firm an undocumented conversation is a conversation that did not happen, and the next person on the matter pays for it.
Accuracy with records and forms

Comfortable with intake forms, retainers, medical and employment records and billing detail, where one wrong field turns into a rejected filing or a dispute over an invoice.
Case and practice management tooling

Works daily inside case management, phone and document systems, and learns yours quickly. Ask which platforms a candidate has actually worked matters in, not which ones they have heard of.

STAFFING

Sub-segments we staff talent for

Personal injury firms

High volume intake and lead qualification, medical record chasing, client status updates and the follow up that turns a signed retainer into a moving file.
Immigration practices

Consultation booking, document collection and checklists, case status communication in English and Spanish, and coordination between clients and the attorneys handling the filing.
Family law, estate and probate practices

Scheduling, intake for sensitive matters, document gathering, client communication and the administrative follow up around hearings and filings.
Criminal defense practices

After hours intake handling, client and family communication, court date tracking and keeping the case file current between appearances.
Legal technology and legal services companies

Sales development, onboarding and customer success for companies selling software and services into law firms and in-house legal teams.

PRICING MODEL

Managed Staffing.

The role runs best with structure underneath it, not another manager on top. You direct the work. We handle payments, compliance and everything else.

Pay

One monthly rate

All in, per person. Quoted before you interview.

In the monthly rate

Sourcing from our talent network
Screening and vetting
Worker payments
Compliance and admin
Onboarding, day 0 to 60
Check-ins and escalation
24 month replacement guarantee
Health coverage (available on request)
Equipment (available on request)

Stays with you

The work itself
Priorities and direction
Who you hire

$299 to start your search. One time, not a subscription. Applies to your first placement.

Start your search

PRICING MODEL

Direct Hire.

Direct Hire is open to every role we place. We find the person, vet them, and hand them over. You employ them, you manage them, you own the relationship from day one. Roles that create demand usually land here, because live call feedback and daily coaching work best coming straight from your sales leader, and there is no minimum term.

Pay

20% to 30%

Of first-year base salary. One time, quoted per role, paid when they accept.

In the fee

Sourcing from the CloudTask staffing and recruiting company
Screening and vetting
Shortlist of matched candidates
Interview coordination
Offer support
6-month replacement guarantee. One replacement, same job description.

Yours when they accept

Employment and payroll
Compliance and employment administration
Ongoing management
Time and activity tracking
Health benefits and equipment benefits

$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.

Start your search

How CloudTask compares

Run the numbers. We did.

You do one thing: interview. We handle everything else.

Swipe to compare

		US Direct Hire	Staffing Agency
Time to First Interview	48 hours	3 to 6 weeks	2 to 4 weeks
Payroll & Compliance	Included	You manage	Included in rate
Vetting Process	Human + AI verified	You screen	Recruiter screened
Candidate spam	Screened out before you see a profile	Common	Low
Tool Verification	Verified per candidate	Self-reported	Rarely verified
Free Replacements	24 months on Managed Staffing, 6 months on Direct Hire	None	Variable

See all comparison

Testimonials

Trusted by teams that hire with us

LATAM has been a gold mine for talent. Our CloudTask hires understand our company culture and mission, and they connect with our customers in a way that drives high NPS and CX scores.

David Barrett CEO, Expensify
At first we were an SF-based team only. Then I met Amir Reiter back in 2018. After visiting Medellín, I knew LATAM would be key to our growth and success.

Tim Zheng CEO, Apollo.io
After meeting my CX and CS team in Medellín, we immediately loved the culture and the work ethic. As a European-HQ company, we found LATAM to be perfect to service our American clients.

Carl Carell CRO and Co-founder, GetAccept

HIRING GUIDE

How to hire legal support talent for your law firm

Most firms hiring remote legal support are sold a job description and then left to work out on their own where support work ends and the practice of law begins. This guide answers the questions buyers ask before opening that search, including the two with uncomfortable answers.

What does a virtual legal assistant actually do?

The title covers a wide range, so it is worth being specific. In a law firm the work is usually client intake, answering and returning calls, booking consultations, chasing signed retainers, collecting documents and records, keeping the file and the calendar current, following up on billing, and handling the client updates that otherwise land on a paralegal or on an attorney.

None of that is legal advice. It is the operational layer that keeps matters moving, and it is the layer most small firms are short on.

Which legal roles can a law firm hire remotely from Latin America?

The roles where the work happens inside your systems, your phone line and your inbox: intake specialists, legal assistants, case coordinators, document and records clerks, billing and receivables support, and client service or sales roles at legal technology companies.

What does not transfer is anything that requires a US license or a courtroom. Everything in between is a vetting question rather than a geography question.

Which legal roles does CloudTask not place?

We do not place licensed attorneys. If you need someone admitted to a US bar, we are the wrong vendor and a legal recruiter is the right one. We also do not place anyone to give legal advice, appear before a court, sign pleadings, set fees, or accept a matter on behalf of your firm.

That line is not a limitation we are apologizing for. It is the line that protects your license, and any staffing company willing to blur it is handing you a risk it will not be carrying when the complaint arrives.

Can a virtual legal assistant do legal research or draft documents?

Under supervision, and only as work product that a licensed attorney in your jurisdiction reviews and owns. A support professional can pull records, assemble exhibits, summarize a file, prepare a first pass of a routine form from a template you provide, and organize research for review.

What they cannot do is decide what the law requires, advise your client, or let a draft leave the firm without an attorney behind it. Unauthorized practice rules sit with you, so agree the review step before the first matter rather than after.

What qualifications should a virtual legal assistant have?

There is no single credential, and a paralegal certificate earned in another country does not transfer to a US practice. What matters is documented law firm work: which practice area, which case management system, how many matters at a time, and which part of the file they actually owned.

Ask for that in the interview instead of reading it off a resume. English that holds up on a call with a distressed client matters more than any certificate on the page.

Why hire legal support in Latin America instead of the Philippines?

Time zone, mainly. Latin America overlaps the US working day in real time, so an intake call at 10am is answered at 10am by someone mid shift rather than by a night shift twelve hours ahead. For intake that is not a detail: a caller who reaches voicemail calls the next firm on the list.

Philippine teams do this work well and plenty of firms run them successfully. The trade is immediacy, and intake is the function where immediacy converts.

Who is the legal employer, and who controls access to case files?

On Managed Staffing, CloudTask is the contracting party and handles payments and employment administration, and you direct the work. On Direct Hire, you employ and manage the person from day one.

In both cases your confidentiality obligations, your conflicts process and your access decisions stay with you. Decide before the start date which matters the person can see, at what level, and who approves it.

How do you protect client confidentiality with a remote assistant?

The same way you would with an in-house hire, written down first. Confidentiality and conflicts terms in the engagement, access limited to the matters the role needs, firm owned accounts rather than personal ones, and a record of who opened what.

Location does not change the duty, and no staffing company can carry it for you. Your professional obligations stay yours. What we do is place the person and, on Managed Staffing, handle the employment side underneath the engagement.

How do you test an intake candidate before hiring?

Give finalists a live exercise instead of a friendly conversation. A caller describing an accident who wants to know what the case is worth. A prospect who clearly does not qualify. A client asking why nobody has called back in two weeks.

Watch for the moment they stop and route the question to an attorney. In legal intake, knowing what is not theirs to answer is most of the skill.

What are the red flags in a legal support interview?

• Answering a legal question in the exercise instead of routing it.
• Talking about a former client or matter in identifying detail.
• No habit of logging calls and file changes as they happen.
• A case management system listed with no example of work done inside it.
• Treating a missed deadline as an administrative issue rather than a serious one.

How does CloudTask vet candidates, and what does it cost to start?

Every candidate is vetted before appearing on a shortlist, and nobody is placed without your approval. You get 3 to 5 matches in 48 hours, scored against your brief, with the law firm experience stated on the profile rather than implied. If the first matches miss, we run the search again against a revised brief.

$299 starts your search, one time, and applies toward your first placement. After that, Direct Hire is a placement fee and Managed Staffing is an all in monthly rate per person, both quoted before you interview anyone. Managed Staffing carries a 24 month replacement guarantee and Direct Hire a 6 month one.

FAQ

The fine print, in plain terms.

What is the $299 for?

It starts your search. One time, not a subscription. It applies to your first placement or toward a buyout, so it is not an extra cost, it is the first part of one.

Why is there no number on the monthly rate?

Because it depends on the role, the seniority and the country. We quote the all in monthly rate per person before you interview, so you know the number before you commit to anyone.

Who is the legal employer?

On Managed Staffing, CloudTask is the contracting party and handles payments and compliance, and you direct the work. On Direct Hire, you employ and manage the hire from day one.

How does tracking work, and can I turn it off?

On Managed Staffing, time and activity tracking is on by default. Talk to us about your setup when you start your search.

What happens if the person does not work out?

Both models carry a replacement guarantee: 24 months on Managed Staffing, 6 months on Direct Hire. On Managed Staffing, replacements are not capped. On Direct Hire, it is one replacement for the same job description.

Is there a platform or subscription fee?

No. $299 starts your search, one time, and applies toward your first placement. There is no subscription.

Do your candidates have law firm experience?

The profiles we match for this page have documented law firm work on their record: intake for personal injury and criminal matters, client coordination for immigration practices, legal operations, and account management for firms and legal service companies. When a brief needs something more specific, our recruiting network in the region runs a dedicated search for it.

Do you place licensed attorneys or certified paralegals?

No. Anything that requires admission to a US bar or a US professional license is outside what we do, and we do not present anyone as a certified paralegal. We place the intake, administrative, case coordination and client support work that surrounds your licensed team.

Can they work inside our case management system?

Yes, with the same access process you would use for anyone else. You decide which matters the person can see and at what level, and your controls govern it. Ask candidates which systems they have actually worked matters in, because the answer varies a lot.

Ready to hire?

3 to 5 matches in 48 hours. Start with a quick role brief to get your shortlist.