ALL ROLES / VIRTUAL ASSISTANTS
Hire a virtual assistant who takes the admin off your plate for good
Not a freelance gig and not a chatbot. One dedicated person from Latin America who works your hours, learns how your business runs, and owns the admin you keep putting off.
TRUSTED BY TEAMS WHOSE CLOUDTASK HIRES HAVE STAYED 5 TO 8 YEARS
TOP RATED TALENT
Meet the talent you could hire
Six of the virtual assistant and administrative support profiles already in the CloudTask talent network. Every card is built from the candidate record itself.
-
Karen
Data Entry Specialist
9+ years of experience
Medellín, Colombia
Virtual Assistant & Recruitment Support Specialist. 9+ Years of Experience in Admin Support, Data Entry & Customer Service
Top Rated Asana ClickUp +2 -
Laura
Virtual Assistant
9+ years of experience
Colombia
Virtual Assistant. Supported online coaches in everything from social media and video editing to research and email marketing.
Top Rated + HighLevel Zapier +2 -
Julián Andrèe
Administrative Specialist
16+ years of experience
Bogotá D.C., Colombia
Administrative Specialist. I lead performance management for a team of Virtual Assistants and Executive Assistants, ensuring service delivery aligns with client expectations across diverse industries.
Top Rated + Apollo Salesforce +2 -
Miguel
Virtual Assistant
7+ years of experience
Chile
Virtual Assistant. Managing filing systems, handling documentation, and performing other administrative duties that contribute to the smooth operation of the accounting team.
Top Rated ChatGPT Chatbase +2 -
Andrene
Office Administrator
4+ years of experience
Ocho Rios, Jamaica
Receptionist. Managed front-desk operations, including client interactions, call handling, appointment scheduling, and administrative support to maintain efficient office workflow.
Top Rated Aircall Facebook Messenger +2 -
Evelin
Office Administrator
8+ years of experience
Colombia
Office Administrator. I would send calendar links to the employee and customer when a meeting was due and call them by phone to remind them as well.
Top Rated HubSpot Orum +2
How it works
How do I hire a virtual assistant?
You do one thing: interview. We handle everything else.
Post the role
5 minutes. The role, the motion, the tools, the comp band. That is all we need to start.
Review your matches
3 to 5 matches in 48 hours.
Interview and hire
We coordinate interviews. On Managed Staffing, we also handle payroll and compliance across LATAM.
WHY TEAMS TRUST CLOUDTASK
What you get with every hire
One person, not a queue
The same assistant every day, learning your clients, your tools and your preferences. Not whoever is free in a shared pool this week.
Your working day, covered
Latin America and the Caribbean overlap the US business day, so your assistant can answer a customer or a vendor while it still matters.
Verified on your tools
Google Workspace, Microsoft 365, your CRM, your project board. Checked per candidate instead of taken from a self-reported list.
Replacement guarantee
24 months on Managed Staffing, 6 months on Direct Hire. If the fit is wrong, we replace the person instead of leaving you to start the search again.
WHY CLOUDTASK
Staffing with numbers behind it
10,000+
hires placed
since 2016
85%
still in seat
past 90 days
24 months
replacement guarantee
on Managed Staffing
12
countries
across Latin America and the Caribbean
PRICING MODEL
Managed Staffing.
Managed Staffing is open to every role we place. We find the person, handle payments and compliance, and stay involved after the hire with check-ins, visibility, and escalation when something is off. You get the person. We keep the machine running. For roles that create demand, outbound SDRs, BDRs, demand generation and full-cycle AEs, Managed Staffing runs on a six-month minimum term.
Pay
One all-in monthly rate
Per person. That is the number, and there is nothing added to it.
In the monthly rate
- Sourcing from the CloudTask staffing and recruiting company
- Screening and vetting
- Matching coordination
- Worker payments
- Compliance and employment administration
- Onboarding support at day 0, 7, 30 and 60
- Ongoing check-ins with the hire and with you
- Time and activity tracking, on by default
- Performance escalation
- 24-month replacement guarantee. Replacements not capped.
- Health benefits available on request
- Equipment benefits available on request
Stays with you
- The work itself
- Priorities and direction
- Who you hire
$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.
Start your searchPRICING MODEL
Direct Hire.
Direct Hire is open to every role we place. We find the person, vet them, and hand them over. You employ them, you manage them, you own the relationship from day one. Roles that create demand usually land here, because live call feedback and daily coaching work best coming straight from your sales leader, and there is no minimum term.
Pay
20% to 30%
Of first-year base salary. One time, quoted per role, paid when they accept.
In the fee
- Sourcing from the CloudTask staffing and recruiting company
- Screening and vetting
- Shortlist of matched candidates
- Interview coordination
- Offer support
- 6-month replacement guarantee. One replacement, same job description.
Yours when they accept
- Employment and payroll
- Compliance and employment administration
- Ongoing management
- Time and activity tracking
- Health benefits and equipment benefits
$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.
Start your searchHow CloudTask compares
Run the numbers. We did.
The same role, three ways to fill it.
Swipe to compare
| US Direct Hire | Staffing Agency | ||
|---|---|---|---|
| Time to First Interview | 48 hours | 3 to 6 weeks | 2 to 4 weeks |
| Payroll & Compliance | Included on Managed Staffing | You manage | Included in rate |
| Vetting Process | Human + AI verified | You screen | Recruiter screened |
| Candidate spam | Screened out before you see a profile | Common | Low |
| Tool Verification | Verified per candidate | Self-reported | Rarely verified |
| Free Replacements | 24 months on Managed Staffing, 6 months on Direct Hire | None | Variable |
Testimonials
Trusted by teams that hire with us
-
LATAM has been a gold mine for talent. Our CloudTask hires understand our company culture and mission, and they connect with our customers in a way that drives high NPS and CX scores.
David Barrett CEO, Expensify -
At first we were an SF-based team only. Then I met Amir Reiter back in 2018. After visiting Medellín, I knew LATAM would be key to our growth and success.
Tim Zheng CEO, Apollo.io -
After meeting my CX and CS team in Medellín, we immediately loved the culture and the work ethic. As a European-HQ company, we found LATAM to be perfect to service our American clients.
Carl Carell CRO and Co-founder, GetAccept
SKILLS
Top capabilities to look for in a virtual assistant
Anyone can learn your tools. These are the capabilities that decide whether a virtual assistant saves you hours every week or creates a second inbox you have to manage.
-
Inbox and customer replies
Sorting what needs you from what does not, answering the routine questions in your voice, and flagging the rest with the context already attached.
-
Scheduling without the back and forth
Booking calls, sending reminders, handling reschedules and keeping your week from filling up with meetings you did not need.
-
Documents and data entry
Invoices, quotes, CRM updates, spreadsheets and filing. Accurate the first time, because a mistake in the data costs more than the task saved.
-
Following a written process
Working from a checklist, noticing when the checklist is wrong, and suggesting the fix instead of quietly working around it.
-
Phone and front desk manner
Taking calls, qualifying requests and routing them. For a small business the assistant is often the first voice a customer hears.
-
Asking the right question
A good assistant asks once, early, and writes the answer down. A weak one guesses, or asks the same thing every week.
-
Owning a recurring task end to end
Month-end paperwork, onboarding new clients, weekly reporting. The goal is a task you never think about again, not one you supervise forever.
-
AI where it saves a step
Drafting replies, summarizing calls and cleaning up data. Useful for the first version, and never a substitute for the judgment on what to send.
HIRING GUIDE
How to hire a virtual assistant for your small business
Most small business owners hire a virtual assistant too late and hand over too little. This guide covers what to delegate first, how a dedicated assistant differs from a freelancer or an AI tool, and when you should not hire one at all.
What does a virtual assistant do for a small business?
The work that keeps the business running but does not need the owner: inbox and customer replies, scheduling, invoices and quotes, CRM and spreadsheet updates, supplier follow-up, and the recurring admin that piles up at the end of every month.
The best way to think about it is time, not tasks. If you spend ten hours a week on work someone else could do to the same standard, that is the job description.
What should I delegate first?
Start with work that is frequent, repeatable and already written down, or easy to write down. Scheduling and inbox triage are the usual first month. Invoicing, CRM hygiene and supplier follow-up usually come next.
Hold back anything where the rules live only in your head until you have written them down. Handing over an undefined task is the most common reason a good assistant looks like a bad hire.
Is an AI assistant enough, or do I need a person?
AI tools are good at the first draft: a reply, a summary, a cleaned up list. They do not own anything. Nobody notices that a supplier has not confirmed, calls the customer back, or decides that a message should wait until Monday.
The useful setup for most small businesses is a person who uses AI tools, not a tool instead of a person. The assistant drafts faster, and the judgment stays with someone accountable.
How is a dedicated assistant different from a freelancer or an agency pool?
Freelance platforms and pooled services sell hours. You get whoever is available, and the context they build about your business leaves with them when the task ends.
A dedicated assistant is one person working your hours who keeps that context. For a few hours a month, the pool is the cheaper and better purchase. Once the work is continuous, the cost of re-explaining your business every week is higher than the saving.
When should I not hire a virtual assistant?
When you cannot yet list what you would hand over. Write down one week of tasks you did that someone else could have done. If that list is short, you are not ready, and a few hours from a freelancer is the right answer.
It is also the wrong hire when the work is really bookkeeping, project management or customer support at volume. Those roles need a specialist, and a generalist assistant will be stretched thin.
How do I interview a virtual assistant?
Give a small, real task with an ambiguity in it: a customer email that asks two things, one of which you would not agree to. What you are testing is whether they ask you before replying or invent an answer.
Then ask how they organized the work in their last role. Specific tools and routines are a good sign. General statements about being organized are not.
Red flags in virtual assistant candidates
Guessing instead of asking. In the task with the ambiguous customer email, a candidate who answers both requests without checking with you will invent answers in your name. You want the question before the reply.
Organized in general terms. Ask how they organized the work in their last role. General statements about being organized, with no specific tools or routines behind them, usually mean the system belonged to someone else.
Working around the checklist. Ask about a written process they followed that turned out to be wrong. A candidate who quietly worked around it, instead of suggesting the fix, leaves you with a process that only works while they remember the exception.
The same question every week. A good assistant asks once, early, and writes the answer down. Ask how they keep track of the answers they get; if nothing is written down, expect to be asked again.
Data entry as the easy part. Ask how they check an invoice or a CRM update before it goes out. A candidate who treats data entry as low stakes will cost you more in corrections than the task saved.
How much does a virtual assistant cost?
It depends on the scope, the seniority, the language requirement and the country the person works from, so any single published number describes one scenario and calls it a price.
What we can tell you is the shape. On Managed Staffing it is one all-in monthly rate per person, with payments, compliance and replacement cover inside it. On Direct Hire it is a one-time fee and the person goes on your payroll. We quote your number before you interview anyone.
Why hire a virtual assistant in Latin America?
Overlap. Most of what a small business assistant does is answer people: customers, suppliers, your team. Latin America and the Caribbean share most of the US working day, so the answer arrives while it is still useful.
The second reason is English. Your assistant writes and speaks to your customers every day, and we screen that live on a call rather than inferring it from a profile.
How does CloudTask hire for this role?
You tell us what you want to hand over, the tools you use and the hours you need covered. We come back with 3 to 5 matched profiles within 48 hours, each one screened on a live call and verified against the tools you named.
You interview and choose. On Managed Staffing we handle payments, compliance and onboarding and stay involved with check-ins. On Direct Hire the person joins your payroll from day one. Both carry a replacement guarantee: 24 months on Managed Staffing, 6 months on Direct Hire.
FAQ
The fine print, in plain terms.
What is the average cost of a virtual assistant?
Which AI virtual assistant is best for a small business?
Is this a dedicated assistant or shared hours?
What tasks can a virtual assistant handle?
How fast can a virtual assistant start?
What is the $299 for?
Why is there no number on the monthly rate?
Who is the legal employer?
How does tracking work, and can I turn it off?
What happens if the person does not work out?
Is there a platform or subscription fee?
Ready to hire?
3 to 5 matches in 48 hours. Start with a quick role brief to get your shortlist.