Sri Asri Khumaira's profile photo

Sri Asri Khumaira

Customer Success Manager

Indonesia๐Ÿ‡ฎ๐Ÿ‡ฉ
โ€ข

$860 โ€“ $1,240/mo

About

Experienced Consultant with Over 4 Years in Education, Retail, and Property Sectors. Skilled in Managing National and International Clients and Business Partnerships.

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Other

Roles Qualified For

Customer Success Manager

Work Experience

11/2023 - Present

https://www.idp.com/indonesia/

Indonesia

I was responsible for guiding students through the application process for Canadian and U.S. institutions, from initial consultation to successful admission. My performance goal was to help at least 200 students apply annually, and I surpassed that by supporting 250+ students. I also successfully assisted 50+ students in gaining admission and built strong partnerships with 700+ institutions. Through school visits and outreach efforts, I achieved 120% of my referral target within a year.

Sales Representative

10/2022 - 12/2023

https://www.kodland.org/id

United Kingdom

I delivered trial programming and digital creativity classes for kids via Zoom while converting attendees into paying customers. I was expected to maintain a strong conversion rate and hit quarterly sales targets. By using a personalized, consultative sales approach, I consistently maintained a 30%+ conversion rate, exceeded my targets, and ranked 2nd out of 45 employees, generating 90,000,000 IDR in revenue in one quarter.

01/2022 - 08/2023

https://mamikos.com/

Indonesia

I handled inbound chats and WhatsApp inquiries to convert leads into property bookings. I was expected to meet a monthly target of 800โ€“1,000 bookings and achieve a high SLA for communication. By applying a โ€œ3-minute responseโ€ strategy and guiding users through the process clearly and efficiently, I achieved 80โ€“90% of booking targets and maintained a 94% booking success rate.

09/2021 - 12/2021

https://www.kelaspintar.id/

Indonesia

I was responsible for acquiring and managing partnerships with schools while promoting the Kelas Pintar education platform. My quarterly sales target was IDR 300,000,000, and I achieved 85% of that within my second month. I also secured 1,000+ active users and conducted regular field visits to schools, expanding brand visibility and platform adoption.

03/2021 - 08/2021

https://organium.id/

Indonesia

I managed digital marketing campaigns and reseller engagement strategies. My focus was on increasing brand visibility and reseller sales. I led 12 webinars, handled 5 product campaigns, and boosted Instagram followers from 65 to 1,000+ in just 3 months. These efforts led to a 92% increase in organic revenue and helped meet 70โ€“85% of reseller sales targets.

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