Taking inbound calls from
customers to resolve their queries
Sending satisfaction surveys and educational content to existing clients to ensure engagement
Responding to emails, chat
queries and social messages
Ensuring clients renew their contracts
In House
Save a potential 40 days recruiting
40
with CloudTask
No time spent recruiting
Why waste your time finding and
interviewing candidates that may not
have the right skills, company culture,
and passion for the job?
We do this for you
In House
From 90 days
90
with CloudTask
To a few days
We train our reps for success and the day
they begin working with you, they’re
already trained in best practices
and technology.
We’ll still need to work with your team
to ensure optimal understanding and
results, but much of the heavy lifting will
be complete.
In House
From daily work
25%
with CloudTask
To no management time
CloudTask has an experienced management
team behind our reps to ensure we hit
your KPIs and save you time.
Increased CSAT from 86% to 94% within 7 weeks
Reduced avg response time from 6.7 to 1.8 minutes
Reduced their total cost per rep by 45%
Handle 2,963 support chatsfrom
May 2018 to January 2019.
Increase customer satisfaction & retention
by providing an extra support channel.