ALL SOLUTIONS / STAFF AUGMENTATION
Staff augmentation services that add capacity to the team you already run
IT staff augmentation services run as a search against the stack you name, and the same model for sales, customer success, support, operations and marketing, where our talent network is deepest. Dedicated professionals from Latin America join your team, your tools and your hours for the work you need covered now, without a long hiring cycle or a handoff to someone else's team.
TRUSTED BY TEAMS WHOSE CLOUDTASK HIRES HAVE STAYED 5 TO 8 YEARS
TOP RATED TALENT
Meet the talent you could hire
IT help desk, sales, customer success, operations and marketing talent already in the CloudTask talent network. Every card is built from the candidate record itself.
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Digna
Help Desk Specialist
12+ years of experience
Mejicanos, El Salvador
Help Desk Specialist. Handled user creation, access management, and permission modifications for SaaS applications such as Google Workspace, Microsoft Office 365, Okta, Greenhouse.
Top Rated Google Calendar Slack +2 -
Andrés
Account Executive
14+ years of experience
Medellín, Colombia
14+ Years of Experience. Full-Cycle Rep. Cold Caller. US/EMEA Market. Apollo, HubSpot, Salesforce, Orum & SalesNav Expert. Bilingual
Top Rated + Apollo HubSpot +2 -
Biniyam Fitwe
Customer Success Manager
6+ years of experience
Brazil
Customer Success Manager. Monitoring customer health, identifying risks and opportunities, and proactively addressing challenges.
Top Rated Salesforce Google Workspace +2 -
Ashley
Operations Manager
6+ years of experience
Santo Domingo Oeste, Dominican Republic
Operations Manager. Managed schedules, monitor call quality, and analyzed performance metrics to drive improvements in productivity and customer satisfaction.
Top Rated Asana Canva +2 -
Abimelec
Sales Executive
10+ years of experience
Mexico
Sales Executive. Collaborated with new team members to help build and optimize their sales funnel.
Top Rated Apollo ChatGPT +2 -
Andrea
Digital Marketing Manager
8+ years of experience
Antiguo Cuscatlán, El Salvador
Digital Marketing Manager. Lead social media strategy and monthly content planning for restaurant, bakery, and bar brands.
Top Rated Google Sheets Google Calendar +2
How it works
How does staff augmentation work with CloudTask?
You do one thing: interview. We handle everything else.
Post the role
5 minutes. The role, the motion, the tools, the comp band. That is all we need to start.
Review your matches
3 to 5 matches in 48 hours.
Interview and hire
We coordinate interviews. On Managed Staffing, we also handle payroll and compliance across LATAM.
WHY TEAMS TRUST CLOUDTASK
What you get with every hire
Capacity inside your team, not beside it
The person joins your standups, your tools and your reporting line. There is no separate delivery process to manage and no handoff between your team and a vendor.
Your working day
Latin America and the Caribbean overlap US business hours, so questions, reviews and escalations get answered the same day.
Two ways to hire, every role
Managed Staffing, where we handle payments and compliance, or Direct Hire, where the person joins your payroll. Both models are open to every role we place.
Replacement guarantee
24 months on Managed Staffing, 6 months on Direct Hire. If the fit is wrong, we replace the person, so the capacity you planned for does not disappear halfway through the work.
WHY CLOUDTASK
Staffing with numbers behind it
10,000+
hires placed
since 2016
85%
still in seat
past 90 days
24 months
replacement guarantee
on Managed Staffing
12
countries
across Latin America and the Caribbean
THE HARD PART ABOUT HIRING
Why adding capacity stalls, and what changes with CloudTask
Teams reach for staff augmentation when the work is already here and the hiring plan is not. These are the three places it usually breaks.
The Problem
By the time a role is approved, posted and closed, the quarter it was meant to serve is already over.
The Fix
3 to 5 matched profiles within 48 hours, each screened on a live call against the role and the tools you named.
The Problem
Contractors and agency staff rotate off just as they understand your product and your customers.
The Fix
The person you add is dedicated to you, works only on your priorities, and on Managed Staffing is covered by a 24-month replacement guarantee.
The Problem
Budget approves one hire when the plan needs three, so scope gets cut instead of delivered.
The Fix
On Managed Staffing it is one all-in monthly rate per person, quoted before you interview, so you can size the plan to the budget before you commit.
PRICING MODEL
Managed Staffing.
Managed Staffing is open to every role we place. We find the person, handle payments and compliance, and stay involved after the hire with check-ins, visibility, and escalation when something is off. You get the person. We keep the machine running. For roles that create demand, outbound SDRs, BDRs, demand generation and full-cycle AEs, Managed Staffing runs on a six-month minimum term.
Pay
One all-in monthly rate
Per person. That is the number, and there is nothing added to it.
In the monthly rate
- Sourcing from the CloudTask staffing and recruiting company
- Screening and vetting
- Matching coordination
- Worker payments
- Compliance and employment administration
- Onboarding support at day 0, 7, 30 and 60
- Ongoing check-ins with the hire and with you
- Time and activity tracking, on by default
- Performance escalation
- 24-month replacement guarantee. Replacements not capped.
- Health benefits available on request
- Equipment benefits available on request
Stays with you
- The work itself
- Priorities and direction
- Who you hire
$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.
Start your searchPRICING MODEL
Direct Hire.
Direct Hire is open to every role we place. We find the person, vet them, and hand them over. You employ them, you manage them, you own the relationship from day one. Roles that create demand usually land here, because live call feedback and daily coaching work best coming straight from your sales leader, and there is no minimum term.
Pay
20% to 30%
Of first-year base salary. One time, quoted per role, paid when they accept.
In the fee
- Sourcing from the CloudTask staffing and recruiting company
- Screening and vetting
- Shortlist of matched candidates
- Interview coordination
- Offer support
- 6-month replacement guarantee. One replacement, same job description.
Yours when they accept
- Employment and payroll
- Compliance and employment administration
- Ongoing management
- Time and activity tracking
- Health benefits and equipment benefits
$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.
Start your searchHow CloudTask compares
Run the numbers. We did.
The same role, three ways to fill it.
Swipe to compare
| US Direct Hire | Staffing Agency | ||
|---|---|---|---|
| Time to First Interview | 48 hours | 3 to 6 weeks | 2 to 4 weeks |
| Payroll & Compliance | Included on Managed Staffing | You manage | Included in rate |
| Vetting Process | Human + AI verified | You screen | Recruiter screened |
| Candidate spam | Screened out before you see a profile | Common | Low |
| Tool Verification | Verified per candidate | Self-reported | Rarely verified |
| Free Replacements | 24 months on Managed Staffing, 6 months on Direct Hire | None | Variable |
Testimonials
Trusted by teams that hire with us
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LATAM has been a gold mine for talent. Our CloudTask hires understand our company culture and mission, and they connect with our customers in a way that drives high NPS and CX scores.
David Barrett CEO, Expensify -
At first we were an SF-based team only. Then I met Amir Reiter back in 2018. After visiting Medellín, I knew LATAM would be key to our growth and success.
Tim Zheng CEO, Apollo.io -
After meeting my CX and CS team in Medellín, we immediately loved the culture and the work ethic. As a European-HQ company, we found LATAM to be perfect to service our American clients.
Carl Carell CRO and Co-founder, GetAccept
HIRING GUIDE
Staff augmentation services: how to add capacity without losing control of the work
Staff augmentation is one of the simplest ways to add people to a team, and one of the most loosely used terms in hiring. This guide explains what it means, how it differs from outsourcing and managed services, what it costs, how to choose a staff augmentation company, and how CloudTask fits in.
What is staff augmentation?
Staff augmentation means adding people from outside your payroll to your own team, under your direction, to cover work you need done now. You decide what they work on, how and when. The provider finds the person and, depending on the model, handles employment, payments and compliance.
In IT, staff augmentation usually means adding engineers or IT support to an existing team for a project, a backlog or a skills gap. The model itself is not specific to IT: the same arrangement works for a sales team short of closers, a support queue that has outgrown its agents, or an operations team buried in admin.
Staff augmentation vs outsourcing, managed services and consulting
• Staff augmentation: you direct the work and own the result. The provider supplies the person.
• Outsourcing: you hand over a function or a project, and the provider owns the delivery and the way it is done.
• Managed services: the provider runs an ongoing service, such as IT operations, against an agreed scope and service levels. Not to be confused with CloudTask Managed Staffing, which is staff augmentation with employment handled for you.
• Consulting: you buy advice or a defined piece of expertise, usually for a limited time.
The question that separates them is simple: who decides how the work is done? If the answer is you, it is staff augmentation.
Staff augmentation or team extension?
Both put dedicated people inside your team. The difference is the intent. Staff augmentation adds capacity for a specific need: a launch, a backlog, a new market, a leave of absence, a skill your team does not have yet. Team extension is a long-term decision to grow the team with people who are meant to become part of it for good.
If you already know the role will exist a year from now, team extension is the better frame, and it is linked in the related pages below. If you need hands on a defined piece of work, staff augmentation is.
Which roles can you augment?
Most staff augmentation providers lead with software engineers. CloudTask places dedicated talent across sales, customer success, customer support, technical support, operations, administration and marketing, which is where our talent network is deepest.
Engineering roles are sourced per search against the stack you name, rather than drawn from a standing bench of developers. Tell us the languages, frameworks and tools, and we screen for them on a live call before you see a profile.
How much does staff augmentation cost?
It depends on the role, the seniority, the country the person works from and the model, so a published average rarely matches your case. For capacity you need now, compare what each rate includes (pay, payments, compliance, equipment, replacement cover and the provider's margin) and how fast you can add the next person when the work grows.
At CloudTask, Managed Staffing is one all-in monthly rate per person, with payments, compliance and replacement cover inside it, so adding a second or third seat is the same number again. Direct Hire is a one-time fee of 20% to 30% of first-year base salary, and the person joins your payroll. You get the figure for your role before the first interview.
How to choose a staff augmentation company
• Who is the legal employer, and who handles payments and compliance.
• Whether the person is dedicated to you or shared across clients.
• Who owns the work product and intellectual property.
• Whether they work in your tools and systems, or in the provider's.
• What happens when someone leaves: is there a replacement, and how long does it cover.
• Whether you can hire the person directly later, and on what terms.
Rankings and directories list staff augmentation companies. These questions tell you which kind of provider each one actually is.
What to check in the interview
Ask the candidate about the last time they joined a team that was already moving: what they did in the first two weeks, who they asked, and what they delivered first. People who add capacity quickly talk about learning the existing process before changing it.
Then give them a real piece of your current work, a ticket, an account, a campaign or a backlog item, and ask how they would approach it. You will hear whether they ask the right questions before they start, and whether they can work inside your tools without a separate process around them.
Red flags when augmenting your team
A provider that cannot say who employs the person. If the answer is vague, so will be payments, compliance and ownership of the work.
A candidate who wants to rebuild your process before learning it. Augmented staff exist to add capacity to how you already work.
Shared attention. A person split across several clients will give your work a share of their week, not the week.
No plan for when it does not work out. Without a replacement guarantee, a bad fit leaves you back at the start of the hiring cycle.
How CloudTask hires for staff augmentation
Tell us the piece of work, the deadline it has to meet, the tools and the hours. For engineering and IT roles we build the search around the stack you name. Within 48 hours you get 3 to 5 matched profiles, each screened on a live call against the role and those tools.
You interview and choose, and the person starts inside your team, not beside it. On Managed Staffing we handle payments, compliance and onboarding and check in along the way; on Direct Hire the person joins your payroll from day one. A replacement guarantee (24 months on Managed Staffing, 6 months on Direct Hire) keeps the capacity in place if the fit is wrong.
FAQ
The fine print, in plain terms.
What is the difference between staff augmentation and team extension?
Do you offer IT staff augmentation for software engineers?
Is staff augmentation the same as managed services?
Is there a minimum term?
What is the $299 for?
Why is there no number on the monthly rate?
Who is the legal employer?
How does tracking work, and can I turn it off?
What happens if the person does not work out?
Is there a platform or subscription fee?
Ready to hire?
3 to 5 matches in 48 hours. Start with a quick role brief to get your shortlist.