ALL SOLUTIONS / TEAM EXTENSION
Team extension services that add people who become part of your team
Extend your team without building a second one. Dedicated professionals from Latin America who report to your managers, join your rituals, work your hours and stay, across sales, customer success, support, operations and marketing.
TRUSTED BY TEAMS WHOSE CLOUDTASK HIRES HAVE STAYED 5 TO 8 YEARS
TOP RATED TALENT
Meet the talent you could hire
Account managers, customer success, support, operations and sales talent already in the CloudTask talent network. Every card is built from the candidate record itself.
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Lara Caroline
Account Manager
15+ years of experience
Brasília, Brazil
Account Manager. Key account management and operational leadership within a high-volume B2B wholesale environment, managing more than 500 customer accounts simultaneously.
Top Rated ChatGPT Zendesk +2 -
Patricia
Customer Success Manager
11+ years of experience
Bogotá D.C., Colombia
Customer Success Manager. Managed 30+ SME accounts through full lifecycle success management, including onboarding, training, and product engagement tailored to business goals.
Top Rated + Asana ClickUp +2 -
Leonie
Customer Support Representative
9+ years of experience
Portmore, Jamaica
Customer Support Representative. Delivered customer support via chat and email in a fast-paced remote environment.
Top Rated Zendesk Salesforce -
Sean
Technical Support Specialist
11+ years of experience
Jamaica
Technical Support Specialist. Used remote access and guided troubleshooting tools to diagnose and resolve technical issues efficiently while maintaining a high level of customer satisfaction.
Top Rated ChatGPT Facebook Messenger +2 -
Christopher
Account Executive
7+ years of experience
Panamá, Panama
Account Executive. Handle the entire sales process, from identifying potential clients to closing deals, and maintaining long-term customer relationships.
Top Rated + Apollo ChatGPT +2 -
Pedro
Operations Director
8+ years of experience
Managua, Nicaragua
Operations Director. Applied Kaizen and Lean strategies to optimize performance management and reduce operational costs.
Top Rated HubSpot Salesforce +2
How it works
How does team extension work with CloudTask?
You do one thing: interview. We handle everything else.
Post the role
5 minutes. The role, the motion, the tools, the comp band. That is all we need to start.
Review your matches
3 to 5 matches in 48 hours.
Interview and hire
We coordinate interviews. On Managed Staffing, we also handle payroll and compliance across LATAM.
WHY TEAMS TRUST CLOUDTASK
What you get with every hire
They report to your managers
Extended team members join your reporting lines, your rituals and your tools, not a vendor's delivery structure with its own manager in between.
Present for your day
Latin America and the Caribbean overlap US business hours, so the people you add are there for standups, reviews, customer calls and escalations.
Your payroll, if you prefer
Prefer to employ the person yourself? Direct Hire puts them on your payroll from day one, with a 6-month replacement guarantee.
Replacement guarantee
24 months on Managed Staffing, 6 months on Direct Hire. If the fit is wrong, we replace the person, so a long-term seat does not sit empty while you start over.
WHY CLOUDTASK
Staffing with numbers behind it
10,000+
hires placed
since 2016
85%
still in seat
past 90 days
24 months
replacement guarantee
on Managed Staffing
12
countries
across Latin America and the Caribbean
THE HARD PART ABOUT HIRING
Why extending a team goes wrong, and what changes with CloudTask
Most teams try team extension after a vendor squad or a string of contractors never quite became part of the team.
The Problem
An outsourced squad brings a second process, a second manager and a second set of rituals to coordinate.
The Fix
The person reports to your manager, follows your process and works in your tools, like anyone else on the team.
The Problem
When people rotate off an engagement, the product knowledge and customer context they built leave with them.
The Fix
The person is dedicated to you with no end date, and on Managed Staffing a 24-month replacement guarantee covers the seat if the fit is wrong.
The Problem
Growth needs more than one function, and a vendor that only staffs engineering leaves support, operations and revenue short.
The Fix
Sales, customer success, support, operations and marketing come through the same process, with 3 to 5 matched profiles within 48 hours.
PRICING MODEL
Managed Staffing.
Managed Staffing is open to every role we place. We find the person, handle payments and compliance, and stay involved after the hire with check-ins, visibility, and escalation when something is off. You get the person. We keep the machine running. For roles that create demand, outbound SDRs, BDRs, demand generation and full-cycle AEs, Managed Staffing runs on a six-month minimum term.
Pay
One all-in monthly rate
Per person. That is the number, and there is nothing added to it.
In the monthly rate
- Sourcing from the CloudTask staffing and recruiting company
- Screening and vetting
- Matching coordination
- Worker payments
- Compliance and employment administration
- Onboarding support at day 0, 7, 30 and 60
- Ongoing check-ins with the hire and with you
- Time and activity tracking, on by default
- Performance escalation
- 24-month replacement guarantee. Replacements not capped.
- Health benefits available on request
- Equipment benefits available on request
Stays with you
- The work itself
- Priorities and direction
- Who you hire
$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.
Start your searchPRICING MODEL
Direct Hire.
Direct Hire is open to every role we place. We find the person, vet them, and hand them over. You employ them, you manage them, you own the relationship from day one. Roles that create demand usually land here, because live call feedback and daily coaching work best coming straight from your sales leader, and there is no minimum term.
Pay
20% to 30%
Of first-year base salary. One time, quoted per role, paid when they accept.
In the fee
- Sourcing from the CloudTask staffing and recruiting company
- Screening and vetting
- Shortlist of matched candidates
- Interview coordination
- Offer support
- 6-month replacement guarantee. One replacement, same job description.
Yours when they accept
- Employment and payroll
- Compliance and employment administration
- Ongoing management
- Time and activity tracking
- Health benefits and equipment benefits
$299 to start your search. One time, not a subscription. It applies to your buyout or toward your first placement.
Start your searchHow CloudTask compares
Run the numbers. We did.
The same role, three ways to fill it.
Swipe to compare
| US Direct Hire | Staffing Agency | ||
|---|---|---|---|
| Time to First Interview | 48 hours | 3 to 6 weeks | 2 to 4 weeks |
| Payroll & Compliance | Included on Managed Staffing | You manage | Included in rate |
| Vetting Process | Human + AI verified | You screen | Recruiter screened |
| Candidate spam | Screened out before you see a profile | Common | Low |
| Tool Verification | Verified per candidate | Self-reported | Rarely verified |
| Free Replacements | 24 months on Managed Staffing, 6 months on Direct Hire | None | Variable |
Testimonials
Trusted by teams that hire with us
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LATAM has been a gold mine for talent. Our CloudTask hires understand our company culture and mission, and they connect with our customers in a way that drives high NPS and CX scores.
David Barrett CEO, Expensify -
At first we were an SF-based team only. Then I met Amir Reiter back in 2018. After visiting Medellín, I knew LATAM would be key to our growth and success.
Tim Zheng CEO, Apollo.io -
After meeting my CX and CS team in Medellín, we immediately loved the culture and the work ethic. As a European-HQ company, we found LATAM to be perfect to service our American clients.
Carl Carell CRO and Co-founder, GetAccept
HIRING GUIDE
Team extension services: how to grow your team with people who stay
Team extension is how companies add people who work as part of their own team without hiring every one of them locally. This guide explains what team extension is, how it differs from staff augmentation and a dedicated team, how to integrate extended team members so they stay, and how CloudTask fits in.
What is team extension?
Team extension means adding dedicated people from outside your payroll to your existing team for the long term. They report to your managers, follow your process, use your tools and take part in your rituals. Over time they are simply part of the team.
The term is most common in software, where it is often called IT team extension. The same model works for any function where knowledge builds up over time: account management, customer success, support, operations and sales.
Team extension vs staff augmentation vs a dedicated team
• Team extension: long-term people who join your team and become part of it. You manage them.
• Staff augmentation: capacity added for a specific need, such as a launch, a backlog or a skills gap. You manage them, usually for a defined piece of work.
• Dedicated team: a separate squad assembled by a vendor, often with its own lead and process, working on a scope you agree with the vendor.
If the need is a defined piece of work, staff augmentation is the better frame, and it is linked in the related pages below. If the role will exist a year from now and you want the person to own it, team extension is the right one.
When team extension makes sense
Team extension pays off when the role is permanent and the value grows with context: an account manager who learns your customers, a support lead who knows every edge case of the product, an operations hire who ends up running the process they joined.
It is a poor fit for a short, one-off project with a fixed end date. In that case you are paying for integration you will not keep.
Which functions you can extend
Extend the functions where knowledge compounds: account management, customer success, customer support, technical support, operations, administration, sales and marketing. That is where the CloudTask talent network is deepest, and where a person who stays is worth the most.
Software teams can be extended too. Engineering hires run as a search built around your stack and your team, since there is no standing bench of developers to draw from.
How to integrate extended team members so they stay
• Give them the same onboarding as a local hire: product, customers, process and people.
• Put them in your reporting line, not beside it, with a named manager and regular one-on-ones.
• Give them access to the same tools and channels as the rest of the team from day one.
• Include them in the rituals: standups, reviews, planning and team calls.
• Give them ownership of something real within the first weeks.
When extended team members leave early, the cause is often that they were never really let into the team. Integration is the part you control.
What does team extension cost?
It depends on the role, the seniority, the country the person works from and the model. For a long-term seat, compare the total over years: the monthly rate, what a departure costs you in lost context and a new search.
At CloudTask, Managed Staffing is one all-in monthly rate per person, with payments, compliance and replacement cover inside it. Direct Hire puts the person on your payroll from day one, for a one-time fee of 20% to 30% of first-year base salary. We quote your number before you interview anyone.
What to check in the interview
Ask the candidate about the longest they have stayed with one team: what they owned by the end that they did not own at the start, and how they learned the product or the customers. People who stay talk about what they built up over time, not only about tasks.
Then ask how they would spend their first month on your team, and who they would want to meet. You will hear whether they expect to be part of the team or to receive tickets from it.
Red flags in team extension candidates
Every role is short. A history of brief stints with no explanation usually means the next one will be brief too.
No sense of ownership. A candidate who describes each job only as tasks received will wait for tasks on your team as well.
No questions about the team. People who plan to stay want to know who they will work with and how the team runs.
A provider that keeps the person at arm's length. If the vendor insists on managing the work, it is not team extension.
How CloudTask hires for team extension
Describe the seat, the manager the person will report to, the team rituals, the tools and the hours. Within 48 hours you get 3 to 5 matched profiles, each screened on a live call against the role and the tools you named.
You interview, choose, and bring the person into your team from the first week. On Managed Staffing we handle payments, compliance and onboarding and keep checking in as the person settles; on Direct Hire they join your payroll from day one. Both models carry a replacement guarantee: 24 months on Managed Staffing, 6 months on Direct Hire.
FAQ
The fine print, in plain terms.
What is the difference between team extension and staff augmentation?
Who manages the extended team members?
Do you offer IT team extension for software engineers?
Is there a minimum term?
What is the $299 for?
Why is there no number on the monthly rate?
Who is the legal employer?
How does tracking work, and can I turn it off?
What happens if the person does not work out?
Is there a platform or subscription fee?
Ready to hire?
3 to 5 matches in 48 hours. Start with a quick role brief to get your shortlist.